Job summary
- Main area
- Administration Lead
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 407-Community-7788602
- Employer
- Walsall Healthcare NHS Trust
- Employer type
- NHS
- Site
- ICES - Integrated Community Equipment Servie
- Town
- Willenhall
- Salary
- £27,485 - £30,162 pa
- Salary period
- Yearly
- Closing
- 03/03/2026 23:59
- Interview date
- 08/04/2026
Employer heading
ICES ADMIN TEAM LEAD
NHS AfC: Band 4
Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021
We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Job overview
To lead and supervise the ICES administration team providing day to day management of the team ensuring processes and timelines are met in accordance to guidelines, oversee the coordination of the drivers schedules and problem solve as necessary. Maintain personnel files, complete personal development reviews, regular 1-1s and team meetings. Use various software systems in use by ICES ensuring accurate data recording and reporting. Liase with patients, families, carers, professionals, suppliers, contractors.
Main duties of the job
To provide administrative and system management support to the Integrated Community Equipment Service
The post holder will need to have a high degree of interpersonal skills, literacy, numeracy, organisational ability and IT (Microsoft Office) skills, knowledge of ELMS2 and Fusion and be able to demonstrate and articulate an understanding of the wider work streams of quality and governance
Day to day management of the administration team ensuring processes and timelines are met in accordance with departmental guidelines, overseeing the coordination of drivers schedules and problem solving where necessary. Complete personal development reviews, monitor annual leave/sickness, maintain personnel records, conduct regular team meetings.
Working for our organisation
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Detailed job description and main responsibilities
Support with preparing background information, collate information into reports from ELMS2 software system, produce statistics and create and manage databases as required
Manage and co-ordinate events such as training and workshops associated with the Equipment Service
Provide cover for ICES Deputy Lead in their absence and coordinate cover for other colleagues within team as and when required during periods of absence.
To liaise with other teams, services, organisations as directed by ICES Service Manager
To behave in a manner guided by ethical considerations and to keep all information about patients strictly confidential.
It is essential to work as a team with all members of the ICES department in order to deliver an efficient and effective service.
Participate in appropriate duties as directed by the ICES Service Manager.
Picking of equipment from warehouse for counter collection orders
Deal with telephone queries from service users and professionals appropriately in line with quality customer services.
Order equipment using Oracle SBS and NHS supply chain and manage orders, requisitions and invoices as appropriate
To provide administrative and system management support to the Integrated Community Equipment Service
Assist in the management of projects and collation of information to support the process
The post holder will need to have a high degree of interpersonal skills, literacy, numeracy, organisational ability and IT (Microsoft Office) skills, knowledge of ELMS2 and Fusion and be able to demonstrate and articulate an understanding of the wider work streams of quality and governance
Day to day management of the administration team ensuring processes and timelines are met in accordance with departmental guidelines, overseeing the coordination of drivers schedules and problem solving where necessary
Update and maintain personal files, including completion of personnel and payroll documentation
Carry out annual Personal Development Review meetings
Implement and conduct regular team meetings
Person specification
Qualifications
Essential criteria
- Educated to diploma/NVQ4 or demonstrate equivalent experience
- GCSE Grade C or above in English Language or equivalent
- Supervisory/team leading
Desirable criteria
- RSA III Word Processing or above or equivalent
Skills and Aptitudes
Essential criteria
- Effective organisational skills
- Effective written and verbal communication skills
Knowledge and Experience
Essential criteria
- Demonstrable office and administration experience
- Working with the general public
Desirable criteria
- Previous NHS experience
Key Competencies
Essential criteria
- Ability to demonstrate effective time planning/time management skills
- Ability to work effectively under pressure and meet deadlines
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Lorraine Scriven
- Job title
- ICES Service Manager
- Email address
- [email protected]
- Telephone number
- 01922 604940
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