Job overview

To undertake various clerical duties associated with the referral and booking process within the Ophthalmology Directorate.  This to include all administrative procedures and documentation associated with a patient’s admission and/or attendance to the Trust as outlined in the Patient Access Policy OP39

It is expected that staff will undertake duties relating to any aspect of service provided by the Ophthalmology Directorate and at any of the Departments in The Royal Wolverhampton Hospitals NHS Trust.

It is expected that staff will be able to demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits.

To ensure patient confidentiality is always maintained.

Main duties of the job

To be responsible for the accurate in-put, up-date and amend patient related information onto the computerised Patient Administration System, and Electronic Referral System (ERS).

To support with PIFU (patient initiated follow up) cohort and manage all required administrative duties associated with managing this service. Support the management of vetting/triaging referrals (CAS) for the consultant body.

 To accurately record reasons for patient cancellation/changes of appointments, including rebooking  appointments as requested.

To adhere to the 18-week Referral to Treatment Trust Guidelines (RTT) and to ensure that the 18 week referral to treatment pathways are opened and closed appropriately. 

To process all incoming Fast Track referral letters in accordance with Trust policy, ensuring accurate input onto the Hospital EPR system and book outpatient appointments agreed within Trust targets. 

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve.  We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.