Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 15 hours per week (2 days per week)
- Job ref
- 225-Div3-7827103-A
- Employer
- The Royal Wolverhampton NHS Trust
- Employer type
- NHS
- Site
- West Park Rehabilitation Hospital
- Town
- Wolverhampton
- Salary
- £24,465 pro rata per annum
- Salary period
- Yearly
- Closing
- 13/04/2026 10:00
Employer heading
Administrator
Band 2
Job overview
To undertake various reception and administrative/clerical duties associated with the functions of the Physiotherapy & Occupational Therapy Services Department. This is to include all administrative procedures and documentation associated with the patient’s attendance to the Physiotherapy & Occupational Therapy Services Department as outlined in the Patient Access Policy.
Main duties of the job
To provide a patient focused service, ensuring that the service is efficient and welcoming. To overcome language barriers wherever possible using available resources as necessary e.g. interpreters, ensuring that all patients are dealt with in a courteous manner.
To accurately input, update and monitor patient related information onto the computerised electronic system.
To register referrals onto the electronic system making, changing and cancelling Patients’ appointments.
To prepare Physiotherapy & Occupational Therapy Services’ treatment notes for initial attendances.
To be responsible for the security of case notes in the department.
To process telephone calls and enquiries and take appropriate action.
To arrange transport for patients if required.
Working for our organisation
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Detailed job description and main responsibilities
To undertake various administrative/clerical duties associated with the reception function of the Physiotherapy & Occupational Therapy Services Department. This is to include all administrative procedures and documentation associated with the patient’s attendance to the Physiotherapy & Occupational Therapy Services Department as outlined in the Patient Access Policy.
To undertake duties relating to any aspect of service provided by the Physiotherapy & Occupational Therapy Services Out-Patient reception, within the grade of the post.
To be responsible for informing the Band 3 Senior Administrator on administrative and clerical matters. To inform the Directorate Support Manager in the absence of the Senior Administrator.
To work closely with the Physiotherapy & Occupational Therapy Services Administrative & Clerical staff to ensure the development of an efficient team to effectively support the Department.
To ensure patient confidentiality is always maintained.
Please see full job description for further duties
Person specification
Essential
Essential criteria
- Minimum of 4 GCSE's or equivalent, Including English
- Working knowledge of Microsoft Office / Computer Systems
- Face to face contact with patients, carers, colleagues and members of the multidisciplinary team using a range of communication skills.
- Flexible approach to relocating various offices in response to work demands
Desirable criteria
- Knowledge of PAS/willing to undertake any relevant training.
- Telephone skills e.g. for booking/arranging appointments & being first point of contact for informal complaints
- Flexible working hours to cover colleagues during absences
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Michelle Harris
- Job title
- Business and Performance Manager
- Email address
- [email protected]
- Telephone number
- 07436 041349
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