Job overview

Care Coordination invites candidates with strong team leadership skills and with experience in administration and/or call handling to apply to join their team.  The role is for shifts to be worked across 24 hours.

The post-holder will have excellent leadership and communication skills and will be required to demonstrate a significant level of initiative in providing a support service to our nursing colleagues across a variety of teams.

You will be expected to promote a professional attitude offering an efficient and confidential service and will be liaising with a wide range of clinical staff over the telephone, face to face and via mail. You will have excellent communication skills and a flexible approach to working as part of a team focused on ensuring the needs of patients and referrers are met.

Main duties of the job

The post holder will ensure that the service is sufficiently staffed to maintain support during service operational hours, including bank holidays.

The post holder will ensure a high quality and responsive administration and call handling support to meet the needs of their service.

The post holder will work closely with other Team Leaders, Team Coordinator and/or Service Support Manager to ensure consistency of services, processes and best practice across the Adult Community Services Group.

The post holder will monitor data to ensure timeliness of input of national and contract data, whilst ensuring data quality targets for demographic collection are met.

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve.  We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.