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Job summary

Main area
Adult Community
Band 2
37.5 hours per week
Job ref
The Royal Wolverhampton NHS Trust
Employer type
£17,460 to £18,702 pa
15/11/2018 23:59
The Royal Wolverhampton NHS Trust logo

Clerical Officer/Call Handler

Band 2

Band 2 Call Operator – Adult Community Services

We are looking to recruit a Call Operator to work within our Call Handling Centre based at the Phoenix Health Centre who will receive and respond to incoming calls from hospitals, GP’s, health professionals and patients.

You will be expected to promote a professional attitude offering an efficient and confidential service and will be liaising with a wide range of clinical staff over the telephone, face to face and via electronic mail.

You will have excellent communication skills and a flexible approach to working as part of a team focussed on ensuring the needs of patients and referrers are met.

The role involves referencing of, and inputting to, a number of electronic systems and you will demonstrate a high level of accuracy and attention to detail to ensure data quality standards are adhered to. Familiarity and experience of windows software packages is essential to the role.

37.5 hours (Shifts will be 7.5 hours per day on a rotational basis between the hours of 08:00 and 22:00 including weekends and bank holidays)


Apprenticeships logoNo smoking policyDefence Employer Recognition Scheme (ERS) - BronzeStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Age positiveDisability confident employerWe are a Living Wage Employer

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Further details / informal visits contact

Stephanie Southall, Locality Support Manager on 07717 806867. (9am – 5pm Mon - Fri).

If you have problems applying, contact

01902 307999 Extn 8118