Job overview

The post-holder will have day to day responsibility for managing elective waiting lists. Key responsibilities include constant liaison with Consultant medical staff, patients, General Practitioners, external bodies, ward staff and theatre staff. The post-holder will maintain and validate active and suspended waiting lists ensuring that patients are admitted within guaranteed admission dates. In addition the post-holder will be aware and adhere to the waiting list policies and procedures for the effective management of the waiting lists.

It is expected that staff will be able to demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits.

To ensure patient confidentiality is maintained at all times.

Main duties of the job

To co-ordinate the day to day management and maintenance of the inpatient/day case waiting lists in accordance with the Patient Access Policy and Endoscopy Booking

To book day cases and procedures undertaken in endoscopy, within given guidelines ensuring the national and local targets 

To replace cancellations, as and when necessary, with like for like cases or within guidelines provided, whilst taking into account the national targets 

Dealing with all patients enquires regarding cancellations and rescheduling 

To contact the patients and agree a convenient date for their admission, in line with booked policy

Liaise with clinicians regarding appropriate scheduling of patients such as case mix together with other key information to ensure the full utilisation of procedure.

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve.  We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.