Job overview

This is an exciting opportunity to provide essential administrative support to the medical secretaries and administrative teams within the Neurology Department at The Royal Wolverhampton NHS Trust.

The post holder will be office based and may be required to work across sites, including New Cross Hospital, West Park Hospital, Cannock Chase Hospital and Shawbirch Medical Centre.

The post holder will provide comprehensive and efficient clerical and administrative support to the Directorate Secretarial team, ensuring the smooth and efficient operation of departmental services across The Royal Wolverhampton NHS Trust. They will demonstrate strong organisational skills, attention to detail, and the ability to work both independently and collaboratively within a busy healthcare environment.

Main duties of the job

1.    Putting all correspondence, letters, etc both internal and externally for the secretarial team.

2.    Open, date stamp and distribute all incoming mail as required.

3.    Collect medical records from various departments around the Trust as requested by the team.

4.    Deal with telephone enquiries, ensuring all information and messages received from patients, colleagues and other staff are communicated efficiently and correctly.

5.    Liaise with a variety of other agencies both internally and external to perform duties required of this post.

6.    Collate investigation results and correspondence and electronically file in patients notes.

7.    Chase investigation results as required by secretaries.

8.    Provide cover for other team members during absences.

9.    Photocopy and faxing as required by the team.

10. Liaise with secretarial team for schedule of day-to-day tasks.

11. Comply with all departmental and trust policies and procedures.

12. Participate in personal development review to agree personal development plans.

13. Be committed to continual self-development and training to meet the requirements and further development of speciality.

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve.  We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.