Detailed job description and main responsibilities

1. To communicate often complex administrative information to staff from other departments, and external contacts
2. To communicate complex, sensitive, contentious information with a range of stakeholders, where persuasion or negotiation is required
3. To develop and implement plans/ work streams and to manage and organise activities
4. To communicate with patients, but on non-clinical matters (i.e. signposting for advice and information).
5. To work with the Head of Patient Voice, key stakeholders, and volunteers to co-design and co-develop volunteer programmes which complement services and enhance patient experiences, Suggesting and implementing improvements where identified
6. To recruit, train, support and place Trust volunteers in accordance with Trust policies and procedures. This will include placements with hospital and community settings.
7. To assess, review and implement current processes and polices for volunteers to ensure that they are attractive and accessible for volunteers. Readily propose changes to other working practices as required.
8. To plan volunteer activities for volunteers and provide supervision. To assess volunteer needs and resolve problems when required.
9. To liaise with key stakeholders including schools, colleges, voluntary sector and training organisations to promote volunteer participation.
10. To build relationships with Trust colleagues in wards and department being the first point of contact, ensuring any issues may be resolved quickly.
11. To use software to record and audit volunteer activity
12. To carry out regular audits on volunteering support provided and to report regularly with recommendations on how to embed recruitment of volunteers into the day to day running of the Patient Experience team
13. To promote the programme widely and across digital platforms, and to organise celebration and reward events
14. To provide presentations within the Trust and amongst stakeholders about the programmes
15. To lead and supervise junior administration staff
16. To take an active role in network of NHS Trusts involved in volunteering initiatives, sharing good practice
17. To lead on engagement and communication with Trust volunteers
18. To pay particular attention to inclusion of volunteers and ensure accessibility of programmes to all
19. To lead on the Trust specific young volunteer’s programme and how this may link in with training and career opportunities for young people
20. To attend events around Trust volunteering, and facilitate key events in the calendar year such as Volunteers Week