Job summary
- Main area
- Primary Care Apprentice
- Grade
- Apprenticeship
- Contract
- Fixed term: 16 months (15 Months)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 225-DIV3-7819235
- Employer
- The Royal Wolverhampton NHS Trust
- Employer type
- NHS
- Site
- RWT PCN - placement can be any practice within the PCN.
- Town
- Wolverhampton
- Salary
- £7.55 per annum
- Salary period
- Hourly
- Closing
- 07/04/2026 23:59
Employer heading
Apprenticeship - Level 2 Customer Service Primary Care
Apprenticeship
Job overview
Apprenticeship for 16 Months : Level 2 Customer Service Practitioner - Primary Care Services
We are looking for an enthusiastic and motivated person to join our team.
This is an opportunity to join a Primary Care Network working for the Royal Wolverhampton Trust, made up of 9 GP Practices. The role will be working within one of our practices, supporting reception and the administrative teams. This has come at a time of great innovative changes in IT and technology in Primary Care and will be an exciting opportunity for the right person.
We work closely to provide excellent customer service to our patients.
If you enjoy meeting new people, have good computer skills and are looking for a training and development post, then this might be for you.
Main duties of the job
To work within one of our practices supporting with reception duties, administrative tasks, supporting the clinical team and management team.
To build effective relationships with teams and to maintain your educational expectation which will have protected time allocated for you.
Working for our organisation
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Detailed job description and main responsibilities
Please see attached Job Description/Person Specification for a full detail of role and main responsibilities
Please note if you’re shortlisted and have not achieved GCSE Maths or English (or equivalent) at minimum Grade C, you will be required to attend an initial assessment prior to face-to-face interview. If you have stated that you have achieved the minimum requirement, you will be asked to show certificate proof of this at interview.
Person specification
Qualification / skills / exper
Essential criteria
- GCSE Maths and English grade 4 or above
Desirable criteria
- IT Qualification or skills
- Experience of working in a team
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sandra Cresswell
- Job title
- Service Delivery Manager
- Email address
- [email protected]
- Additional information
Maxine Rickhuss - [email protected]
If you have problems applying, contact
- Address
-
Building 12
New Cross Hospital
Wolverhampton Road
Wolverhampton
WV10 0QP
- Telephone
- 01902 481900
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