Main Duties & Responsibilities

Whilst in the development role the apprentice will work towards the following:

1.    To operate at all times within the local Standard Operating Procedures relevant to the area of work.

2.    To provide administrative support to the Urology Secretarial team for example

·         Posting up letters and ensuring posted in a timely manner

·         Scanning patient information on to the Electronic Patient Record

·         Processing incoming external mail

·         Booking appointments & interpreters as required

·         Distribution of paperwork to other teams

3.    To provide support with the shredding of confidential paper waste as directed by a senior member of the team.

4.    To provide support to the Urology Secretarial team, by typing template letters, and distributing letters from Dragon Medical

5.    To assist and/or deal with (as appropriate) enquiries and information requests via face to face, telephone and email by way of message taking, conveying messages verbally and/or transferring calls, checking individual calendars as necessary, whilst maintaining confidentiality at all times.

6.    To check the shared inboxes for work streams and respond to any general enquiries using the standard emails or escalate to a member of the team as appropriate.

7.    To respond to all emails, correspondence and telephone calls and liaise with other departments within the Trust in a friendly and professional manner, when assigned to that task.

8.    To provide administrational duties in a professional, polite and timely manner with attention to providing customer care of the highest standard.

9.    To input, retrieve and update information and records using the departmental and Trust computer systems, as required.

10.  To ensure that security in the work environment is maintained, locking doors and windows, challenging unknown persons who enter the work area and by always wearing the Trust identity badge whilst at work.

11.  To undertake statutory and mandatory training as required in accordance with Trust’s policies and procedures.

12.  To maintain at all times the rules relating to patient confidentiality.       

13.  Assisting in maintenance of a clean, tidy, organised and appropriately stocked environment.

14.  Become familiar with and complying with all health and safety regulations, Trust policies and procedures and incident reporting.

15.  Any other duty, requested by senior managers, as deemed appropriate and relevant to the role.

16.   Any other adhoc duties as and when required in line with service needs and commensurate within this training position

Educational – Supervision, Teaching and Research

      Participate in education and training programmes when appropriate and ensure accurate records are kept of your Apprenticeship Programme.