Job summary
- Main area
- Administrative and clerical
- Grade
- band 3
- Contract
- Permanent
- Hours
- Job share - 22.5 hours per week (x3 shifts - 7.5hrs per day)
- Job ref
- 407-COMMUNITY-8138066
- Employer
- Walsall Healthcare NHS Trust
- Employer type
- NHS
- Site
- Short Heath health centre
- Town
- walsall
- Salary
- £25,760 - £27,476 pro rota
- Salary period
- Yearly
- Closing
- 10/08/2026 08:00
Employer heading
Clerical officer
band 3
Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.
This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.
We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.
As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.
RESPECT – COMPASSION – TEAMWORK – PROFESSIONALISM
Job overview
We are looking for a motivated and well organised administrator with excellent communication, interpersonal, IT and organisational skills with previous clerical experience in a healthcare environment to join our team.
The successful candidate will be required to provide efficient, effective and comprehensive administrative support to the Community Neuro rehabilitation team and Fracture Liaison service working within a small pool of admin.
You will be professional, motivated, reliable, have a flexible approach to work and have the ability to work both independently and as a part of a team.
PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBERS OF APPLICATIONS.
*Previous Applicants need not apply*
Main duties of the job
To provide efficient, effective and comprehensive administrative support to the team leader and the Community Neuro rehabilitation Team (CNRT) and Fracture Liaison service to enable the team to work at their most effective and support in the delivery of high quality care to patients.
To maintain Walsall Healthcare NHS Trust values in all aspects of the job.
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Working for our organisation
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.
A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.
Detailed job description and main responsibilities
- Respond promptly and appropriately to external and internal telephone queries from clients, carers/relatives, members of the general public and members of the multi-disciplinary team.
- To refer any clinical enquires to relevant clinical teams and team leaders in a timely manner.
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Receive, process, and register patient referrals onto the electronic patient record system in a timely and accurate manner
- Provide clerical support as required and/or as assigned.
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Transcribe clinical documentation from the Dragon speech recognition system, ensuring accuracy, timely completion, and appropriate upload to electronic patient record systems
- Handle, maintain and track departmental files and/or patient records accurately, confidentially and sensitively according to approved organisational and governance standards.
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Manage patient record filing systems, ensuring documentation is stored accurately and readily accessible to authorised staff.
- Process detail relating to patients and staff promptly and accurately and in an organised manner.
- Entering appointment details or other job related data into computer as required
- Arrange meetings and attend meetings if requested to take and produce accurate minutes of the meeting, circulation of supporting papers adhering to set timescales.
- Work on own initiative by planning own workload and/or tasks arranging own diary to resolve conflicting appointments to ensure needs of the service are met
- Requesting stationary and other consumables relevant to local base using e-procurement system and/or non stock in line with financial standing regulations and maintain adequate stock levels, receiving deliveries ensuring that they are checked, logged and forwarded to the appropriate staff member.
- Requesting stationary and other consumables relevant to local base using e-procurement system and/or non stock in line with financial standing regulations and maintain adequate stock levels, receiving deliveries ensuring that they are checked, logged and forwarded to the appropriate staff member.
- Reporting of faults i.e. general maintenance issues.
Person specification
Qualifications
Essential criteria
- NVQ level 3 Business Administration and/or Equivalent level of knowledge gained through experience
- Training and experience appropriate to the departmental role
Desirable criteria
- Equivalent level of knowledge gained through experience of working as a Clerical Officer within a healthcare role
Experience
Essential criteria
- Experience of working on Microsoft Office applications such as Word, Excel and Powerpoint
- Experience of Diary management utilising Microsoft Outlook
- Able to monitor and maintain health, safety and security of self and others
- Able to maintain quality in own work, encourage others to do so and contribute to improving quality
- Able to support and promote equality and value diversity
- Able to work well within a team, with a flexible approach and be able to work in a high energy environment.
- Able to work on own initiative and prioritise own workload
- Ability to file patient records
Desirable criteria
- Experience of using ESR, Info Hub and other Walsall Healthcare systems
Skills
Essential criteria
- Will have excellent communication skills, both written , orally and electronically.
- The ability to work well in a team.
- The ability to utilise Fusion, Careflow and the Info Hub to gain data.
- Previous knowledge of Community and Healthcare Services
- Previous experience of trancribing clinical letters
Knowledge and Experience
Essential criteria
- Equivalent level of knowledge gained through experience of working as a Clerical Officer within a healthcare role
- Experience of working on NHS systems such as Fusion and Careflow
- Experience of working on Microsoft Office applications such as Word, Excel and Powerpoint
- Experience of Diary management utilising Microsoft Outlook
- Experience of using ESR, Info Hub and other Walsall Healthcare systems
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Alison Stone
- Job title
- Clinical Lead for Specialist Rehabilitation
- Email address
- [email protected]
- Telephone number
- 01922 604455
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