Job summary
Employer heading
Support Medical Secretary
Band 3
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values
Job overview
Come and work at the Bristol Eye Hospital, if you're new to the organisation you'll receive 27 days annual leave plus Bank holiday's on joining. This increases to 29 days and 33 days plus Bank holidays with longer service.
We're a medium sized team of 10 secretaries and two admin support staff. To support a team of senior medical secretaries to enable the provision of an efficient and effective secretarial service for the Ophthalmology Consultants, including and their wider multi-disciplinary teams. The Trust has key performance indicators in place which determines who quickly correspondence if delivered following a clinic consultation.
Facilitate delivery of internal referrals to the correct clinical team to avoid delay in continued treatment pathways.
Familiarity with the Trust’s Access Policy and Referral to Treatment pathways (RTT).
Supporting the wider team with process of Medisoft correspondence following virtual or clinical visits.
Work distribution is managed by senior medical secretaries within each team.
Note- this advert may close early if a high number of applications are received.
Main duties of the job
Clinical noting dictations, completion of clinic letter via clinical noting system. You will need to be able to demonstrate experience in a secretarial environment.
Support of the senior medical secretary team with queries from patients and colleagues.
The Eye Hospital is a great place to work, it's small enough to be friendly and we're all on first names terms. We try to organise a hospital wide social event at least once a year and individual departments will organise separate events too.
The secretarial team is well supported by each other and their line managers. We have regular meetings and engage the whole when organisational changes are planned.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed job description and main responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person specification
Qualifications and Training
Essential criteria
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
- Qualified in word processing or audio typing (or equivalent)
Knowledge and Experience
Essential criteria
- Experience of dealing with the public, both on the telephone and in person
Desirable criteria
- Clerical / administrative experience
- Previous NHS experience
- Understanding of medical terminology
Skills and Abilities
Essential criteria
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Ability to adapt to use new computer packages and programmes
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
Aptitudes
Essential criteria
- Respecting Everyone
- Embracing Change
- Recognising Success
- Working Together
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Enoka Athukorala
- Job title
- PA to the Management and Senior Leadership Team
- Email address
- [email protected]
- Telephone number
- 0117 342 9216
List jobs with University Hospitals Bristol and Weston NHS Foundation Trust in Administrative Services or all sectors