Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent: Monday, Tuesday, Thursday and Friday 9 AM - 5 PM
- Hours
- Part time - 30 hours per week
- Job ref
- 387-DT1142-LMG
- Employer
- Bristol NHS Foundation Trust
- Employer type
- NHS
- Site
- Bristol Royal Infirmary, Radiology Department Level 2
- Town
- Bristol
- Salary
- £25,272 pa pro rata
- Salary period
- Yearly
- Closing
- 04/11/2026 23:59
Employer heading
Radiology Administrator/Clerical Officer
Band 2
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.
Job overview
We are recruiting for a part -time x 30 hours position working Monday, Tuesday, Thursday and Friday 9 AM - 5 PM.
To monitor and manage active and backlog waiting list data, for the X-RAY team, contact patients via telephone and Trust systems, ensure appointments are arranged appropriately, support referral management and act as a first point of contact for staff queries and patient complaints.
You may need to help out on the main Reception desk or other teams at times.
helping out on the Reception desk and other teams if needed.
Main duties of the job
· Liaise with clinical and non-clinical staff.
· Act as first point of contact for queries.
· Escalate complaints, capacity issues and patient concerns appropriately.
· To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.
· To monitor, manage and validate active and backlog waiting list data
· To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders
· Implement the policy and investigate patients who do not attend (DNA) their appointment
· To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and choice of admission date in line with the PAP
· Attend appropriate meetings as required by the role’s line manager.
Working for our organisation
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Qualifications & Training
Essential criteria
- Educated to GCSE, Grade C or above (or equivalent) in English Language and Maths
Desirable criteria
- Computer skills/ECDL
Knowledge and Experience
Essential criteria
- Ability to communicate at all levels requiring tact and diplomacy to achieve desired results
- Knowledge of office procedures including filing
- Ability to see a task through from beginning to end with attention to detail
- Experience of working within a busy office
Desirable criteria
- Previous experience of working within the NHS
- Experience of using CRIS, ICE, Millennium
Skills & Abilities
Essential criteria
- Effective and polite manner when dealing with people both face to face and on the phone.
- Ability to work independently on own initiative and as part of a team.
- Ability to work under pressure to tight deadline
- Good keyboard skills
- Ability to prioritise own workload and work on own initiative
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Maxine Francis
- Job title
- Radiology Administration Manager
- Email address
- [email protected]
- Telephone number
- 0117 342 26850
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