Job summary
- Main area
- Maternity Services
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday: 0700-1500 Tuesday: 0800-1600 Wednesday: 0700-1500 or 0800-1600 Thursday: 0700-1500 Friday: 0700-1500 or 0800-1600)
- Job ref
- 339-W&C7641-RUH-B
- Employer
- Bristol NHS Foundation Trust (BFT)
- Employer type
- NHS
- Site
- Antenatal Clinic, Southmead Hospital
- Town
- Bristol
- Salary
- £25,760 - £27,476 pa
- Salary period
- Yearly
- Closing
- 08/10/2026 23:59
Employer heading
Antenatal Clinic Administrator
Band 3
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
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Job overview
If you are passionate about making a difference and delivering a positive experience to women and families, we would love to hear from you!
We are looking for an experienced administrator to join the Antenatal Clinic team in the Division of Women & Children's Health at Southmead Hospital.
The role of the Clerical Administrator is to provide administrative support for the Antenatal Clinics to ensure the efficient running of the Maternity Service, and to provide a comprehensive reception and appointment booking service for all pregnant women attending North Bristol Trust (NBT).
The Antenatal Clinic is a busy outpatient area, with multiple clinics running each day, from specialist obstetric and midwife-led clinics to emergency and routine ultrasound scans. The post-holder will be expected to understand the breadth of the service, and the importance of each related part.
Main duties of the job
The main responsibilities of the role include receiving patients to clinic, booking both routine and complex Midwife and Obstetric appointments, communicating with patients, using the Trusts electronic patient record system, obtaining information, liaising with multi-professional teams, booking interpreters and other appropriate tasks such as obtaining information for audits. The post holder will also be expected to answer telephone enquiries from patients and other professionals, ensuring that calls are answered promptly and professionally.
Due to the occasionally complex nature of booking appointments, the post holder will need to be able to manage long periods of concentration but also be able to manage frequent interruptions by telephone or personal interaction.
Working for our organisation
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed job description and main responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person specification
Education/Training/Qualifications
Essential criteria
- 5 GCSE as a minimum C or above to include Maths and English or relevant experience
- Training in in-house computer systems
- Willing to undertake relevant training as indicated for the role
Desirable criteria
- NVQ level 2 in a relevant subject
Work Experience
Essential criteria
- Good standard of computer literacy
- Previous experience of working in a hospital
Desirable criteria
- Previous experience working in Antenatal Care
- Computer qualification
Knowledge/Skills/Abilities
Essential criteria
- Good telephone manner and ability to handle difficult calls
- Ability to maintain a high level of confidentiality
- Good communication and listening skills
- Ability to understand and put into practice the Trust and Units policies and procedures
Personal Qualities/Special Circumstances
Essential criteria
- Possess a sensitive, caring and understanding manner
- Demonstrate a non-judgemental approach to people
- A flexible approach and willingness to adapt to change and new challenges
- Needs to be able to work well within a team
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Stacey Taylor
- Job title
- Performance & Ops Manager (Perinatal Services)
- Email address
- [email protected]
- Additional information
Please contact via email.
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