Deliver high quality administrative support to the fundraising team including personalised thank you letters and quality stewardship calls that deepen relationships, encourage regular giving, prompt event participation registration and research. 

Act as the main contact person for the team for incoming queries from inside and outside NBT, including managing team centralised mailboxes and providing additional administrative support to all members of the team as and when required 

Support the Community Fundraising Manager as required. 

Support the Charity Director and Head of Fundraising to ensure that a donor centric approach is at the core of all activity and that high standards are developed and maintained throughout the Charity team.  

To provide the Director, Head of Fundraising and all team colleagues with detailed updates through regular team reports. 

Ensure that all cash handling, banking, donor acknowledgement and receipts are kept in accordance with charity best practice. 

Demonstrating a positive and proactive approach in supporting the team by planning, arranging relevant materials, setting up meetings and preparing, attending and following up from events. 

Keep up to date on all new governance regulations issued by the Charity Commission, Fundraising Regulator and Information Commissioner’s Office. 

Maintain and develop key relationships with stake holders such as fundraisers and donors. 

Support the activity of the corporate and legacy fundraising programmes by funnelling through opportunities for wider relationship development to maximise total charity income. 

Support and deliver the activity within the grateful patients’ programme. 

Collate and send information and material as requested by fundraisers and supporters including fundraising packs, forms, t-shirts, banners and ensure accurate stock information is maintained. 

Work collaboratively with data insight, and marketing and communications colleagues as well as wider NBT staff to develop in-depth knowledge of services/projects and gain access to quality information/data to strengthen proposals and to effectively report on impact. 

Adhere at all times to the Charity’s policies and procedures. 

Ensure the effective and efficient use of the Charity’s resources.  

Ensure that all duties are carried out to the highest professional standard. 

Be aware of the responsibilities with regard to Head and Safety. 

To liaise with staff involved in specific events and projects which will include volunteers and external agencies. 

Ensure that all data is handled confidentially and is compliant with the Data Protection Act, especially with regard to records of donors and volunteers. 

Will have to meet and work with members of the public at fundraising events. 

Will have to work from other locations as and when necessary. 

Will have to work some evenings and weekends as and when necessary (time off in lieu agreed).