Job summary
- Main area
- Facilities
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday – Friday, 08.00-16.00)
- Job ref
- 339-FD8480-CCC
- Employer
- North Bristol NHS Trust
- Employer type
- NHS
- Site
- Southmead Hospital
- Town
- Bristol
- Salary
- £25,760 - £27,476 pa
- Salary period
- Yearly
- Closing
- 22/04/2026 23:59
Employer heading
Parking Attendant
Band 3
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Job overview
The Parking Attendant plays a key role in ensuring a safe, well managed, and customer focused parking environment across Trust sites. As part of the wider Security & Parking Team, the Attendant will provide visible support within all parking areas, ensuring compliance with the Trust’s parking policies and helping patients, staff, and visitors.
This role requires excellent communication skills, the ability to remain calm and professional, and a commitment to delivering outstanding customer service. The Parking Attendant will carry out regular patrols, issue parking charge notices in accordance with Trust policy, support traffic flow, and contribute towards creating a safe and positive experience for everyone accessing the site.
The post involves outdoor working in all weather conditions and requires a good level of physical fitness.
Main duties of the job
Working conditions
• The post is based at Southmead Hospital with onsite working required.
Physical effort
• Moderate physical effort in using a computer, lifting and filing paperwork.
• Daily role is a combination of sitting, standing, and walking, handling documents and information.
Mental effort
• Frequent requirement to concentrate and make decisions in a fast-paced working environment.
• Requirement to concentrate in a busy department.
• Strict management of personal information, keys and vehicle logging.
• Potential for interruptions to work which may require immediate response.
Emotional effort
• Occasional exposure to distressing or emotional circumstances.
• The role involves a high level of interaction with other parties both in person, electronically and by telephone which can lead to conflict within an environment of negotiation.
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Detailed job description and main responsibilities
Parking & Traffic Management
• Provide a visible, uniformed presence across all Trust parking areas.
• Carry out regular foot and vehicle patrols of car parks and access roads.
• Support traffic flow during peak periods, including assisting with queue management.
• Enforce Trust parking policy, including the issuing of Parking Charge Notices (PCNs).
• Support vehicle access for emergency services and essential operational vehicles.
• Assist with car park and bay closures, including event based or emergency closures.
Customer Service
• Provide directions, advice, and assistance to patients, staff, and visitors.
• Maintain a calm and empathetic approach in highly emotive or stressful situations.
• Communicate clearly and professionally, including with individuals who may be distressed, confused, or have specific needs.
Operational Duties
• Assist with fault reporting for pay and display machines, barriers, and ANPR systems.
• Support cash collection duties when required (where applicable).
• Maintain accurate records using digital reporting tools and handheld devices.
• Report incidents, hazards, and breaches of policy to Supervisors/Managers promptly.
• Work collaboratively with Security Officers when needed, including joint patrols.
Health, Safety & Compliance
• Follow all Trust policies, including Health & Safety, Equality & Diversity, and Infection Prevention and Control.
• Identify risks and escalate appropriately.
• Comply with mandatory training and participate in relevant development opportunities.
General Requirements
• Work unsupervised across varying shifts including early mornings, evenings, weekends, and bank holidays.
• Maintain excellent levels of attendance, punctuality, and professionalism.
• Undertake any reasonable management requests aligned with the role.
Person specification
Education/Training/Qualifications
Essential criteria
- Good standard of written and spoken English (GCSE or equivalent)
- Computer literacy, including Word, Excel, Outlook
- Full, valid UK driving licence (Category B)
Desirable criteria
- Valid SIA Licence (Security Industry Authority)
Work Experience
Essential criteria
- Experience dealing with the public in a customer-facing role
- Experience handling conflict or dealing with challenging behaviour
- Experience working outdoors or in physically demanding roles
Desirable criteria
- Experience within the security or parking industry
Knowledge/Skills/Abilities
Essential criteria
- Ability to work under pressure and maintain accuracy
- Ability to remain calm, polite, and professional
- Ability to work independently and within a team
Desirable criteria
- Understanding of parking enforcement or traffic management
Personal Qualities/Special Circumstances
Essential criteria
- Honest, trustworthy, reliable
- Physically fit for walking patrols and outdoor work
- Strong communicator with excellent interpersonal skills
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Gavin Pullen
- Job title
- Head of Security & Parking
- Email address
- [email protected]
- Telephone number
- 01174148506
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