Job vacancy: Senior Administrator, North Bristol NHS Trust, Bristol

Job summary

Main area: Infectious Diseases and Medical Virology
Grade: Band 3
Contract: Permanent
Hours: Part time - 30 hours per week (08:00-16:00, 08:30-16:30 or 09:00-17:00 working pattern. Working Wednesday-Friday is non-negotiable, and there is flexibility for the remaining hours to be worked on a Monday, Tuesday or split the hours over the two days.)
Job ref: 339-MD8921-LGG

Employer: North Bristol NHS Trust
Employer type: NHS
Site: Southmead Hospital
Town: Bristol
Salary: £24,937 - £26,598 per annum (FTE) or pro-rata for part time roles
Salary period: Yearly
Closing: 26/06/2025 23:59

Senior Administrator

Band 3

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Detailed job description and main responsibilities

To provide an exceptional administration support service, supporting large numbers of specialty clinics and assisting our clinical teams in delivering excellent care to our patients.

The post holder will be required to process clinic letters with speed, whilst maintaining accuracy in detail, ensuring appropriate document layout and often proof reading content to ensure clear and professional dissemination of information.

A methodical approach will be required to ensure all the necessary steps are taken in processing patient correspondence and related actions, including looking up and inputting data from our electronic patient record systems.

Whilst the majority of the role will be processing clinic letters and providing administrative support within the medical secretarial team, there will be a need to book appointments, liaise with patients and wider healthcare professionals, and provide cross cover for others within the administration team to ensure smooth and productive running of the department.

Please note previous applicants need not apply.

Person specification

Knowledge / Skills / Abilities

Essential criteria

Competence in preparing and sorting documentation and data, checking layout and content of correspondence for self and clinicians
Exceptional formatting skills, able to process large amounts correspondence quickly and accurately
Must be able to demonstrate organisation and prioritisation skills
Demonstrate working to tight deadlines/under pressure
Able to work independently in own role, showing initiative but understanding when to seek appropriate guidance
Understanding of RTT knowledge. Willingness to learn and undertake refresher training

Work Experience

Essential criteria

Experience of administrative and clerical practices and processes
Extensive working knowledge of Microsoft Word and Outlook
Must have used a computerised patient administration system or company database. Willingness to learn new IT skills and technology

Desirable criteria

Minimum two years secretarial or administrative experience in an office environment
Experience of having worked in the NHS, or other patient/customer focused environment
Knowledge of audio typing or digital dictation would be an advantage
Experience of working with Excel spreadsheets

Education / Training / Qualifications

Essential criteria

Minimum three GCSE/O’Level qualifications, to include English Language and Mathematics
RSA or equivalent typing qualification or demonstrated extensive experience and skills

Desirable criteria

Knowledge of medical terminology

Personal Qualities / Special Circumstances

Essential criteria

Must be able to produce work of an accurate and high standard
Very good written skills including good English grammar, in order to be able to proof read typed content
Very good verbal communication skills, articulate, helpful and confident in dealing with people both face to face and over the telephone
To be able to maintain good working relationships within own team and wider hospital staff groups/departments
Professional, courteous and positive approach
Provide an understanding of the importance of confidentiality and data protection in a hospital environment
To have a very good time-keeping and attendance record

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.