Job overview

This is an exciting opportunity to join the Integrated Discharge Service (IDS) as IDS Matron/Service Manager on a full time basis (37.5hrs/week). This is a key leadership role within our dynamic and expanding service, offering the chance to make a significant impact on patient care and discharge processes across the Trust.

You will provide clinical and professional managerial leadership to the IDS, leading patient discharge daily and change management projects across the hospital. Working from our Transfer of Care Hub, you'll support our team of 5 IDS Operational Leads and wider service, ensuring quality, safety, and improved patient flow.

The IDS has experienced significant growth to meet increasing demands, and this senior role is central to our continued development and success. You'll be visible and accessible across the trust, acting as a role model while supporting patients, carers and staff. You'll ensure Trust policies are followed, implement robust governance systems, and communicate effectively with all levels of staff both internally and externally.

This role offers tremendous potential for an experienced leader to shape the future of discharge services within an innovative, collaborative team that is making a real difference to patient care and experience across the system.

Please see the additional information document for more details.

Main duties of the job

• Line management and supervision for a team of 5 IDS Operational Leads
• Escalation point for clinical and HR situations from the Operational Leads
• Training, development, support for the Operational Leads
• Assurance on behalf of IDS that discharge delays are appropriately and effectively managed across the Trust
• Input into strategic decisions that influence IDS
• Day-to-day operational alignment of the IDS teams and staff groups
• Day-to-day operational implementation of strategic plans for the IDS
• Complaint oversight and assurance on behalf of IDS
• Ensuring that the IDS are closely linked with the other partners in the Transfer of Care Hub and benefits are being realised
• Deputising for the Head of Integrated Discharge and the Associate Director for Integrated Discharge where required
• Input into Discharge to Assess programme work that involves the IDS, and attendance where necessary at system working groups and meetings
• Leading patient escalation meetings on behalf of the IDS and NBT
  
  Please see the additional information document

Working for our organisation

Please see the additional information document.

NBT Cares. It’s a very simple statement; one which epitomises how everybody across our organisation goes the extra mile to ensure our patients get the best possible care.

NBT Cares is also an acronym, standing for caring, ambitious, respectful and supportive – our organisational values.

And our NBT Cares values are underpinned by our positive behaviours framework – a framework that provides clear guidance on how colleagues can work with one another in a constructive and supportive way.