Catering

• To encourage and assist patients to order food, where necessary taking into account special needs and medical requirements as directed by ward staff.
• To ensure people have any assistance they require to eat and drink and to monitor intake in conjunction with the ward nurse.
• To prepare and serve hot/cold snacks  as requested offering a 24 hour snack service.
• To serve  in conjunction with the nursing team, ensuring patients intake is known and that their dietary needs are met.
• To provide eating assistance, e.g. cutting up food, placing food within reach/ feed patients and providing friendly encouragement to patients with regards to eating.
• To prepare hot/cold beverages including appropriate trolley/equipment regularly at scheduled times.
• To ensure all regenerated meals and beverages are served at the correct temperature according to food hygiene regulations and Trust operational policy.
• To prepare areas where food and beverages are served/consumed to ensure a pleasant environment for patients.
• To wash all equipment/utensils used in preparation, regeneration, serving and consuming food and beverages at breakfast and on beverage rounds.
• To check that the ward kitchen is clean and tidy at all times, e.g. discarding out-of-date food and stock rotation beyond the daily clean by the patient support team (PST).
• To ensure refrigerated food is labelled and stored correctly in accordance with Trust operational policy.
• To ensure in conjunction with the ward nurse that discharged and newly admitted patients meal requirements are actioned.
• To co-ordinate extra meal requirements that may arise.
• To ensure that patients whose fluid intake is not medically restricted have access to fresh water.

Maintaining the Environment

• To assist in the monitoring and audit of service delivery, especially related to cleaning, food, linen and the environment, at the agreed frequency, and to inform the ward sister of the outcomes.
• To assist in completing the wards defect call log book, ensuring all defects are logged, reported, recorded and closed down as appropriate.
• To assist in co-ordinating other ad hoc maintenance, liaising with the support service helpdesk as required for other services.
• To assist the Senior Sister in carrying out regular equipment monitoring as necessary in accordance with procedures.
• To transport and dispose of clinical, domestic and confidential waste as per the policy, e.g. taking waste to the ward disposal area in conjunction with the PST.
• To participate with ward staff in monitoring the access and security and use of premises and facilities.
• To ensure that patients space is respected including attending to patients perishable items e.g. fruit.
• To respect the privacy and dignity of patients whilst carrying out housekeeping duties.
• To liaise with the Senior Sister concerns relating to the potential for adverse behavior and security breaches.
• To use communication skills to help manage and prevent any aggressive and abusive behavior, and escalate this to a senior member of staff as necessary.
• To ensure the safe storage of equipment.
• To ensure equipment is in good working order. Ensure equipment repairs are carried out in line with trust policy.

General

• To assist in maintaining and updating paper-based records and information as required.
• To respond to requests for general information.
• To receive and pass on information to others, maintaining confidentiality.
• To understand the Trusts Complaints Procedure and act in accordance with this procedure.
• To assist with training of staff involved with ward housekeeping services explaining the required standards.
• To be aware of any new food hygiene standards, changes to waste categorization, etc.