Job vacancy: Allocation Officer, University Hospitals Bristol and Weston NHS Foundation Trust, Bristol

Job summary

Main area: Administration
Grade: Band 3
Contract: Fixed term: 6 months (Secondment)
Hours: Full time - 37.5 hours per week (This role involves shift work and working 1-2 weekends per month)
Job ref: 387-TS-6952-PC-3

Employer: University Hospitals Bristol and Weston NHS Foundation Trust
Employer type: NHS
Site: Bristol Royal Infirmary
Town: Bristol
Salary: £24,937 - £26,598 pa pro rata
Salary period: Yearly
Closing: 28/10/2025 23:59

Allocation Officer

Band 3

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person specification

Education and Qualifications

Essential criteria

Good standard of education in GCSE or equivalent level

Knowledge and Experience

Essential criteria

Excellent customer service experience including handling queries, complaints and sensitive information
Experience of taking responsibility for managing workload and meeting deadlines
Experience of team working to achieve deadlines and objectives
Understanding of information governance rules and managing dealings with confidential information
Demonstrate experience of recruitment/temporary staffing and its administration in a busy environment with changing priorities

Desirable criteria

Previous NHS experience
Call Centre experience

Skills and Abilities

Essential criteria

Proven ability for accuracy in written and verbal information
Ability to work under pressure, and maintain a customer-service focus, often with constant interruptions face to face or dealing with urgent emails
Excellent communication skills (verbal, written, in person) with colleagues and internal and external customers
Proven ability to use Microsoft Office and related packages, including databases, spreadsheets, and inputting and updating electronic information
Proven ability for using own initiative and judgement in delivering a customer-focussed service.
Reliable and capable of working with confidential and sensitive information
Flexible approach to work

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

· As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

· The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

· UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

· To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

· If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

· The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

· By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

· Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.