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Job summary

Main area
Ophthalmology
Grade
Band 2
Contract
Permanent: Monday to Fridays only (No Bank Holidays/No weekends
Hours
Full time - 37.5 hours per week
Job ref
387-S0336-LMH
Employer
University Hospitals Bristol and Weston NHS Foundation Trust
Employer type
NHS
Site
Gloucester Ward H304
Town
Bristol
Salary
£24,465 pa
Salary period
Yearly
Closing
15/04/2026 23:59

Employer heading

University Hospitals Bristol and Weston NHS Foundation Trust logo

Ward Clerk/Receptionist

Band 2

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values

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Job overview

We are looking for a Ward Clerk/Receptionist to join our fantastic teams at H304/305 Wards.

The successful candidate will be welcoming the patients and their families/carers on arrival to the unit, maintaining patient records, supporting the nurses and medical staff in administrative tasks & discharge planning, answering the phone, and liaising with other areas for clerical needs.

The post holder would need to provide a courteous, efficient and professional ward clerk service, making a valuable contribution to support patient care from the time of admission, transfer or discharge. The successful candidates would be the first contact point for all department visitors and members of the multi-professional team, so good interpersonal skills are essential.

We are looking for a well-organised, enthusiastic individual to work in our face pace environment  within our dynamic team, with a good working knowledge of IT to help us to ensure our trust care values are met and that care is delivered to the highest standard.

You will need to be able to apply a methodical approach to a varying workload . You should be self-motivated, have excellent communication/interpersonal skills and have the ability to work on your own as well as part of a busy team where the work can be deadline driven.

 

Main duties of the job

Act as the focal point of administrative communications for both wards , taking all telephone enquiries and acting as initial point of contact for routine callers. Ensure that all callers and visitors are attended to courteously and promptly. Enter patient's data onto the computer/ book, especially admission, transfer and discharge details.To prepare documentation admission and discharge packs for use by the nursing team. Maintain inpatient notes on the ward in an organised and methodical manner, including printing patient front sheets and labels and filling. Ensure patient notes are sent for coding/scanning in a timely manner, and all activity is recorded on the computer system.Dealing with in coming and out going post in a timely manner and ensure in coming post is distributed as required. Update the staffing/ patient boards daily.

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

As per job description. Objectives will be discussed if job offered/accepted and a 6 months probational period from starting date.

Person specification

Knowledge and Experience

Essential criteria
  • Previous experience in Customer service
Desirable criteria
  • Previous NHS experience
  • Clerical/administration experience including filing and/or reception

Skills and Abilities

Essential criteria
  • Excellent/professional telephone/ reception manner
  • Flexible approach to duties
  • Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
  • Able to communicate clearly and act quickly in emergency
  • Good IT skills including Microsoft packages
  • Tidy and methodical working practice
  • Attention to detail
  • Ability to work effectively in a busy team, adjust to change and motivate others
  • Ability to work independently and as part of a team
  • Confidence to handle difficult conversations with patients, relatives and carers
Desirable criteria
  • Previous NHS experience

Qualifications and Training

Essential criteria
  • Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Employer certification / accreditation badges

Trust IDDisability Confident - two yearsVeteran AwareApprenticeships logoNo smoking policyAge positiveCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareStep into healthMenopause Workplace PledgeDefence Employer Recognition Scheme (ERS) - GoldPride In Veterans

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Documents to download

Apply online now

Further details / informal visits contact

Name
Francisco Valdes
Job title
Ward Manager
Email address
[email protected]
Additional information

Informal visits welcomed if shortlisted. Please contact Ward Manager via email or teams to confirm your visit to both units

If you have problems applying, contact

Address
People & Transformation Division
North Bristol NHS Trust
Southmead Hospital
BS10 5NB
Telephone
0117 4141151
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