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Job summary

Main area
SARC
Grade
Band 7
Contract
Fixed term: 12 months (Secondment considered)
Hours
  • Part time
  • Flexible working
22.5 hours per week
Job ref
387-M132-LMG
Employer
University Hospitals Bristol and Weston NHS Foundation Trust
Employer type
NHS
Site
The Bridge SARC Central Health Clinic
Town
Bristol
Salary
£49,387 - £56,515 pa pro rata
Salary period
Yearly
Closing
27/04/2026 23:59

Employer heading

University Hospitals Bristol and Weston NHS Foundation Trust logo

SARC Quality Manager

Band 7

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values

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Job overview

Are you an experienced Quality Manager looking for a rewarding new challenge? The Bridge Sexual Assault Referral Centre is looking for a highly motivated and committed individual to join their passionate trauma informed multi disciplinary team for a fixed term post of 12 months.

The post-holder will play a critical role in establishing, implementing, and maintaining the organisation’s ISO15189‑compliant Quality Management System (QMS). The post-holder will ensure that SARC services comply with ISO15189, the Forensic Science Regulator’s (FSR) Codes of Practice and Conduct, and associated appendices, enabling the organisation to achieve and maintain UKAS accreditation. As part of these regulations all SARC staff will be required to provide a DNA sample which will be held on a SARC Elimination Database and/or the Central Elimination Database.

The post-holder will report to senior SARC management and act as the primary lead and first point of contact for all matters related to quality, accreditation, FSR, CQC and all Regulatory compliance. Although the role will not require deep technical expertise in all SARC‑related professions, the post-holder will collaborate effectively with clinical, policing, forensic, and external partners to maintain a robust and effective QMS

Main duties of the job

·        Strong understanding of quality management systems.

·        Ability to lead accreditation processes and ensure compliance with ISO15189 and FSR Codes.

·        Competence in internal auditing, continuous improvement, reporting, and risk management.

·        Capability to influence stakeholders and drive quality improvements across complex, multi‑agency environments.

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

Performance & Reporting

 

  • Report to senior management on QMS performance and improvement needs.
  • Collate, analyse and present data on capacity, demand, performance, effectiveness and cost.
  • Manage audit reports and ensure corrective actions are effective.

 

Communication

 

  • Act as the first point of contact for all quality‑related communication.
  • Develop relationships with UKAS, FCN, FSR/Home Office, policing, NHS, charities and other stakeholders.
  • Represent the organisation at regional and national quality forums.
  • Notify customers, UKAS and FSR of non‑conformances where required.

 

Quality & Forensics

 

  • Establish, implement and maintain the ISO15189 Quality Management System.
  • Ensure SARC services comply with ISO15189 and FSR Codes of Practice and Conduct.
  • Achieve and maintain UKAS accreditation.
  • Act as the quality lead and make decisions regarding the QMS.
  • Provide specialist advice on quality systems and accreditation.
  • Manage non‑conformances and implement corrective actions in collaboration with the SARC staff as required
  • Seek and implement service delivery improvements.
  • Lead on the management of Proficiency Testing schedules.
  • Coordinate QMS‑related activities across the organisation to ensure compliance.

Person specification

Knowledge and Experience

Essential criteria
  • Experience leading change programmes in complex organisations or multi stakeholder environments
  • Proven ability to challenge and improve processes for quality, performance or efficiency
  • Experience managing demanding workloads and prioritising effectively
  • Experience working in an ISO based quality management environment
  • Internal auditing experience and competence
  • Working knowledge of ISO15189 and FSR Codes of Practice
Desirable criteria
  • Experience dealing with third party assessments and implementing improvements
  • Experience conducting vertical and horizontal audits
  • Understanding of Root Cause Analysis and risk escalation
  • Knowledge/experience in medical or forensic science
  • Knowledge/experience in DNA anti contamination
  • Change/Project management experience
  • Experience in SARC services
  • Knowledge/experience in law or policing

Skills and Abilities

Essential criteria
  • Proficiency in Microsoft Office applications
  • Excellent interpersonal skills and stakeholder relationship building ability
  • Ability to influence at all levels
  • Ability to develop QMS workflows and maintain accurate documentation
  • Ability to evaluate corrective actions and ensure effectiveness
  • Strong analytical and problem solving abilities
  • Strong organisational and planning skills
  • Ability to prioritise a demanding workload

Qualifications and Training

Essential criteria
  • Relevant experience in quality management within an ISO regulated environment (
  • Strong working knowledge of ISO standards and FSR guidance
  • Strong working knowledge of ISO standards and FSR guidance
Desirable criteria
  • Chartered Quality Institute Practitioner / Chartered Quality Professional

Aptitudes

Essential criteria
  • Professional integrity and understanding of SARC related roles
  • Strong negotiation and influencing capability across diverse stakeholders
  • Ability to maintain a culture of continuous improvement (
Desirable criteria
  • Confidence in representing the organisation at regional and national forums
  • Lateral thinking and ability to identify innovative improvements

Employer certification / accreditation badges

Trust IDDisability Confident - two yearsVeteran AwareApprenticeships logoNo smoking policyAge positiveCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareStep into healthMenopause Workplace PledgeDefence Employer Recognition Scheme (ERS) - GoldPride In Veterans

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Nicky Shannon
Job title
SARC Manager
Email address
[email protected]
Telephone number
01173426999
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