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Job summary

Main area
Sexual Health
Grade
Band 2
Contract
Permanent
Hours
Part time - 17 hours per week (Will include evenings and Saturdays, work in a community clinic and Pregnancy Advisory Services)
Job ref
387-M-2927-NG
Employer
University Hospitals Bristol and Weston NHS Foundation Trust
Employer type
NHS
Site
Unity Sexual Health
Town
Bristol
Salary
£22,383 pa pro rata
Salary period
Yearly
Closing
10/05/2024 23:59

Employer heading

University Hospitals Bristol and Weston NHS Foundation Trust logo

Receptionist

Band 2

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values

Job overview

An opportunity has arisen for permanent part-time Receptionists to join the team at Unity Sexual Health and in Pregnancy Advisory Service.

One role of 17 hours at Unity Main Reception and the second role of 10 hours at Pregnancy Advice Service.

We are a free NHS service providing STI testing and treatment, contraception and pregnancy advice for Bristol, North Somerset and South Gloucestershire. Unity Sexual Health is provided by University Hospitals Bristol and Weston NHS Foundation Trust in partnership with:

British Pregnancy Advisory Service (BPAS)

Brook

MSI Reproductive Choices

North Bristol NHS Trust

Terrence Higgins Trust

Both roles will require that you work one Saturday in 4, once training has been completed.

Previous applicants need not apply.

 

 

Main duties of the job

This post holder will work under the supervision of the Team Leader at Unity Sexual Health (Central Clinic) and the Community Clinic Co-ordinator. 

Essential

  • Knowledge of Microsoft suite of systems including Word and Excel
  • Experience in dealing with patients/customers
  • Customer service skills
  • Attention to detail

You will provide a comprehensive, efficient and reliable administrative service working on reception and the single point of access telephone line, handling patient enquiries and bookings for clinics being offered within Unity Sexual Health.  Additional roles include maintenance of up-to-date patient records, assembly of self-test kits and support of other departments within Unity Sexual Health. Training will be provided within the team for main reception, telephone call handling and community clinics.

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person specification

Knowledge and Experience

Essential criteria
  • Knowledge of Microsoft suite of systems including Word and Excel.
  • Experience in dealing with patients/customers.
  • Knowledge of Patient/Customer Record systems
Desirable criteria
  • Previous NHS experience.

Skills and Abilities

Essential criteria
  • Basic keyboard skills.
  • Attention to detail.
  • Good customer service.
Desirable criteria
  • Ability to manage competing demands
  • Reception experience

Aptitudes

Essential criteria
  • Compassionate and Empathetic Attitude
  • Integrity, Patience, Honesty
Desirable criteria
  • Quick and accurate decisions
  • Acts within Formal Authority
  • Good Communication Skills

Qualifications and Training

Essential criteria
  • GCSE Mathematics and English level C or equivalent
Desirable criteria
  • Word processing/typing qualification/experience.
  • Customer service qualification/experience.

Employer certification / accreditation badges

Trust IDDisability Confident - two yearsVeteran AwareApprenticeships logoNo smoking policyAge positiveDefence Employer Recognition Scheme (ERS) - SilverCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareTime to changeStep into healthPride In Veterans

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
David Woods
Job title
Reception and Operations Manager
Email address
[email protected]
Telephone number
0117 3426933
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