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Job summary

Main area
Surgery
Grade
Band 2
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week (1x Full-time (37.5hrs): Mon-Fri, 1x Part-time (22.5hrs).)
Job ref
387-S0733-TJ-B
Employer
University Hospitals Bristol and Weston NHS Foundation Trust
Employer type
NHS
Site
Bristol Dental Hospital
Town
Bristol
Salary
£24,465 pa
Salary period
Yearly
Closing
06/11/2025 23:59

Employer heading

University Hospitals Bristol and Weston NHS Foundation Trust logo

Receptionist

Band 2

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.


 

Job overview

We are looking for a motivated and enthusiastic individual to become a member of our Outpatient Reception team.

We have x1 Full-time (37.5hrs) and x1 Part-time (22.5hrs) Receptionist posts available. These are permanent positions and would be split across the four Outpatient Reception areas of the Bristol Dental Hospital. 

The Full-time working schedule is 8.30 am to 5.00 pm (1 hour lunch), however, the successful candidate will be asked to do a 8.00 am to 4.30 pm (1 hour lunch) on a rota basis. This will be Monday to Friday. The Part-time working schedule is 08:00/08:30am-5:00pm.

Duties include greeting arriving patient and their families, clinic preparation and general clerical duties under the supervision of the outpatient reception team leader.

Main duties of the job

  • To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.
  • To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.
  • To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required.
  • To keep waiting areas tidy and patient information materials up to date.
  • To input outcomes of appointments, including those of patients that did not attend, on the Patient Administration System (PAS) and other relevant computer systems in a timely and accurate manner according to the relevant Trust standards.
  • Maintain confidentiality and discretion and comply with the terms of the Data Protection Act and local Trust policies at all times.
    Act with flexibility to utilise skills in other functions if and when appropriate.
  • To be aware of Service and Trust policies and guidelines and ensure all these are adhered to.

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person specification

Knowledge and Experience

Essential criteria
  • Previous NHS experience (E) (2)
  • Clerical/administration experience including filing and/or reception (E) (2)
Desirable criteria
  • Previous receptionist experience in a healthcare or public setting (2)

Skills and Abilities

Essential criteria
  • Excellent/professional telephone/ reception manner (e.g. communication skills) (E) (2)
  • Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy (E) (2)
  • Proven good organisational skills (E) (2)
  • Good IT skills including Microsoft packages (E) (2)
  • Confidence to handle difficult conversations with patients, relatives and carers (E) (2)
  • Attention to detail (E) (2)
  • Ability to work independently and as part of a team (E) (2)

Qualifications and Training

Essential criteria
  • Educated to GCSE, grade C or above (or equivalent) in English Language and Maths (E (2)

Employer certification / accreditation badges

Trust IDDisability Confident - two yearsVeteran AwareApprenticeships logoNo smoking policyAge positiveCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareStep into healthMenopause Workplace PledgeDefence Employer Recognition Scheme (ERS) - GoldPride In Veterans

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sonia Kantharia
Job title
Deputy Performance and Operations Manager
Email address
[email protected]
Telephone number
0117 34 21680
Additional information

Sue Brewer, Senior Supervisor -  0117 342 4918

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