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Job overview

We are looking for a reliable and enthusiastic individual with a high standard of organisational skills and excellent typing skills to provide an efficient secretarial service to the Gynaecology Department at Southmead Hospital.

The post holder must have extremely good computer and communication skills, as well as being a team player and have an ability to use their own initiative. Being an extremely busy department, the ability to work under pressure and be able to prioritise changing workloads is absolutely essential for this role.

Previous secretarial experience is essential and audio typing experience would be an advantage.

Hours required for this role would be full time (core hours) Monday - Friday.

Main duties of the job

To provide secretarial support for the efficient operation of the department
Diary management for the Consultant Surgeons
To act as a contact point, liaising between patients, medical and nursing staff and other internal and external organisations taking clear and concise messages when required, using personal judgement and sensitivity to resolve as necessary

To receive, sort and prioritise daily correspondence for clinicians as required
To receive and act upon telephone calls and face to face enquiries from patients, relatives and staff giving advice and information in a prompt, helpful and professional manner, handling conversations with sensitivity and confidentiality. 
 Accurately maintain waiting lists where required
Undertake photocopying, filing and other general administration duties
Typing 

Working for our organisation

Patients are the most important people in the health service and are at the centre of what we do. Patients and carers are the ‘experts’ in how they feel and what it is like to live with or care for someone with a particular illness or condition. The patients’ experience of our services should guide the way we deliver services and influence how we engage with patients every day in our work.

All staff should communicate effectively in their day to day practice with patients and should support and enable patients/carers to make choices, changes and influence the way their treatment or care is provided. All staff, managers and Board members should work to promote effective patient, carer and public involvement in all elements of their work

We have a duty to involve, engage and consult with patients, carers and families about plans for health facilities and the provision of our services. North Bristol NHS Trust wholeheartedly embraces the principles of patient partnership and has made clear its commitment to involve patients in key aspects of its work, which will be further strengthened through becoming a Foundation Trust.