Job vacancy: Neurosurgery and Spines Support Manager - Band 5, North Bristol NHS Trust, Southmead

Job summary

Main area: Neurosurgery and Spines
Grade: 5
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: BAL4523

Employer: North Bristol NHS Trust
Employer type: NHS
Site: Southmead Hospital
Town: Southmead
Salary: £28,407 - £34,581 pro rata
Salary period: Yearly
Closing: 06/05/2024 23:59

Neurosurgery and Spines Support Manager - Band 5

5

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Detailed job description and main responsibilities

To ensure agreed policies and protocols relating to inpatient and outpatient management are in place and utilised within the service to ensure an effective and efficient service able to treat patients according to clinical priority, Government targets and contractual requirements.
To ensure proficient management of clinic and theatre utilisation and other targets such as DNA rates and waiting times.
To ensure all administrative staff involved in outpatients and inpatient management are aware of and work within the protocols agreed by North Bristol Trust.
To ensure deadlines for typing and sending letters are met.
To arrange/implement training sessions as necessary for administrative staff.
To meet on a regular basis with the clerical staff responsible for booking inpatient and outpatient appointments, to offer support and identify and resolve capacity issues.
To ensure processes are in place for the early identification of problems relating to the management of the waiting outpatients and inpatients lists.
To meet on a regular basis with the Performance Manager and General Manager to discuss issues relating to the management of waiting lists and outpatient capacity and formulate the strategic direction of the services

Management of all administrative and clerical staff within the department

Ensuring efficiency of all staff to ensure the administrative workload within the department is within acceptable levels.
To discuss and plan with the General Manager any proposal to review the administrative and clerical staff structure within the department.
To support, motivate, supervise all staff ensuring key performance targets are met and physical resources are utilised optimally.
To ensure all clerical and administrative staff within the department have an annual appraisal and personal development plan. To identify and meet any training needs arising from these appraisals.
Co-ordinating annual leave for clerical and administrative staff in a planned and constructive manner to ensure cross cover within department.
The monitoring of absences and the provision of absence data to the Department of Human Resources.
The agreement to use and the booking of Bank Staff.

To update the Management team of the outpatient and inpatient waiting list position and identify any current or potential issues.
To support the validation of all pathways by the required monthly deadlines, including management of ‘catchables’.
To update the Management team of the performance of the administrative function, identifying and sharing best practice and areas for improvement.

To investigate and respond to departmental complaints and concerns, including lessons learned and action plans for improvement.

To produce statistical reports for the General Manager and Performance Manager as required.

To support the management of consultant, middle grades and junior doctor’s rota.

To attend meetings, training and briefing sessions appropriate to the role and take notes as required for feedback to colleagues or formal minutes as appropriate.

To maintain effective communication by holding regular team/department meetings.

To assist in the recruitment, orientation programme and training of staff as required.

To undertake ad hoc administrative / project work as appropriate.

To participate in the Single Point of Contact (SPOC) rota for ASCR.

To support General Manager and Performance Manager with other managerial and performance and operations duties

To undertake any other duties as requested by the Management Team, in line with the duties and responsibilities of this role.

Person specification

Experience

Essential criteria

Minimum 3 years NHS experience
Experience of leadership and personnel management

Knowledge

Essential criteria

Indepth knowledge of key patient access targets, RTT and patient access policy

Desirable criteria

Experience in meeting objectives and deadlines
Ability to analyse data and understand how this may be used to undertake capacity/demand planning
Understanding of budget managements and the ability to contribute to cost savings

personal qualities

Essential criteria

Good interpersonal, facilitation, negotiating, problem solving and communication skills to enable changes in practice
Effective HR management skills eg sickness absence, conduct, performance, recruitment and selection and appraisals. Willingness to undertake training
Excellent written, oral and presentation skills, including preparation of reports
Numerate and computer literate including the ability to use information systems for analysis and planning particularly for demand and capacity issues
Strong influencing skills to enable the delivery of changes

Education/Training/Qualifications

Essential criteria

Higher level Education (degree) or equivalent experience
Record of continuous professional development

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.