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Job summary

Main area
Radiology
Grade
Band 2
Contract
Permanent: Part-time role, 3 days a week.
Hours
22.5 hours per week (Part-time role, days negotiable, to include a rotational Saturday, and Late shift cover.)
Job ref
387-DT8883-LMH
Employer
Bristol NHS Foundation Trust
Employer type
NHS
Site
Radiology Department Weston Hospital
Town
Weston Super Mare
Salary
£25,272 pa pro rata
Salary period
Yearly
Closing
27/07/2026 23:59

Employer heading

Bristol NHS Foundation Trust logo

Radiology Clerical Officer/ Receptionist

Band 2

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

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Job overview

An exciting opportunity has become available to join the Radiology Department at Weston.

This is a part-time position, working 3 days per week. Working days are to be agreed but will include Mondays and Fridays. The post also includes participation in a Saturday rota and one late shift each week.

The successful candidate will provide comprehensive administrative support to the Clinical Imaging Department. Duties include welcoming and receptioning patients, accurately entering patient information onto the Radiology Information System (CRIS), answering a high volume of telephone calls, booking appointments, and providing administrative coordination within the CT service. The role requires excellent communication, organisational, and customer service skills, with the ability to work effectively in a busy, patient-focused environment.

Main duties of the job

The service is provided over an extended working day and with some 
weekend working.  
To book radiology patients into the departmental CRIS system verifying 
patients personal details and directing the patient to the correct waiting 
area. 
Co-ordinating transport patients, liaising with patient and carers a time to 
attend, rearranging transport home. 
Dealing with enquires over the telephone and in person 
Makes appointments as required following protocols for plain film and 
DEXA images working to radiology waiting times. 
Deal’s with enquiries from patients regarding appointments, refers to 
admin co-ordinator/manager if unable to resolve. 
To act as co-ordinator in the CT department, scheduling ward and 
Inpatient scanning times, requesting exams to be authorised, answering 
the phone. 
Able to organise own workload. 
Prioritise workload depending on clinical urgency. Able to cope with 
interruptions, enquires by telephone and in person. 
To show a caring and professional approach towards patients, relatives 
and carers. 
Follows detailed SOP’s and protocols. 
Reports low stationary to line manager 

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

Reports faults on equipment. 

Training of new staff within the team in line with departmental protocols. 

Perform all administrative tasks required, including patient reception & data entry onto Radiology Information System.

Responsible for maintaining patient records pertaining to imaging 
examinations.

Ensure both imaging identification and patient documentation is accurate and that computer progression is timely.  

Participate in audit and improvement in the quality work of the team.

Uses initiative when booking appointments but works under department 
booking guidance. Reports all issues to modality lead or line manager. 

Coping with receptioning patients, answering queries from other staff and the high volume of telephone calls. 

 

Person specification

Education and qualifications

Essential criteria
  • Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Desirable criteria
  • Computer skills/ECDL

Knowledge, skills and abilities

Essential criteria
  • Effective and polite manner when dealing with people, both face to face and on the phone
  • Knowledge of office procedures including filing
Desirable criteria
  • Good keyboard skills

Experience

Essential criteria
  • Clerical / administrative experience, including filing and/or reception
  • Experience of working within a busy office
Desirable criteria
  • Previous NHS experience
  • Experience of using a Radiology Information System (CRIS)

Personal qualities

Essential criteria
  • Ability to communicate at all levels requiring tact and diplomacy to achieve desired results
  • Effective organisational skills
  • Ability to see a task through from beginning to end with attention to detail

Employer certification / accreditation badges

Trust IDDisability Confident - two yearsVeteran AwareApprenticeships logoNo smoking policyAge positiveCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareStep into healthMenopause Workplace PledgeDefence Employer Recognition Scheme (ERS) - GoldPride In Veterans

Documents to download

Apply online now

Further details / informal visits contact

Name
Lorraine Staples
Job title
Radiology Administration Manager
Email address
[email protected]
Telephone number
01934881016

If you have problems applying, contact

Address
People & Transformation Division
North Bristol NHS Trust
Southmead Hospital
BS10 5NB
Telephone
0117 4141151
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