Neidio i'r prif gynnwys

Mae'r wefan hon yn annibynnol ar y GIG a'r Adran Iechyd.

Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Administration
Gradd
Band 2
Contract
Parhaol
Oriau
Rhan-amser - 24 awr yr wythnos (Rota base weekdays, weekends, Nights and Bank holidays)
Cyfeirnod y swydd
387-WD0788-MF
Cyflogwr
Bristol NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Weston General Hospital
Tref
Weston-super-Mare
Cyflog
£25,272 pa pro rata
Cyfnod cyflog
Yn flynyddol
Yn cau
03/08/2026 23:59

Teitl cyflogwr

Bristol NHS Foundation Trust logo

A&E Receptionist

Band 2

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.


 

Trosolwg o'r swydd

There is an exciting opportunity to join a friendly, supportive team working in Emergency Care. We are currently looking for an enthusiastic individual to join our A&E reception team to work on our friendly reception desks. The successful applicants should be excellent communicator with good telephone skills and can deal with the general public daily, also have a positive approach to customer care. The role will involve providing reception support to the clinical team within the A&E department. You will also act as a focal point of communication between patients, ambulance crews and clinical staff. In addition, it is a necessity that applicants have a good standard of IT skills and be able to work on their own initiative and as part of a team. Flexibility is required as you will be expected to work a range of shifts each week which will include weekdays, evening,  weekends and bank holidays on a rota basis. This is planned in advance and offers flexibility with shifts. 

The current shifts are 0730-1530 and 1530-Midnight

Interviews will be held on Tuesday 11th August 2026

Prif ddyletswyddau'r swydd

You will be the first point of contact for patients, visitors and other health care professionals to the emergency department on arrival at the reception desk, whether this will be front facing or via telephone, to ensure they receive excellent customer service experience. The successful applicant will have a friendly and professional attitude, good IT and organisational skills and be able to accurately complete/input data. The successful candidate will also need to be able to deal with difficult and stressful situations with courtesy and empathy. The duties consist of patient registration using Careflow EPR (full training given). Other duties include appointment booking, scanning, dealing with a range of enquires, in person, by phone or by email in an efficient, polite and courteous manner.

Gweithio i'n sefydliad

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of 2.6 billion, we are now one of the largest NHS trusts in the United Kingdom.

Chaired by Ingrid Barker and led by Maria Kane as Chief Executive, Bristol NHS Foundation Trust aims to transform the way healthcare is delivered locally with a clear focus on making a difference for what we call our Four Ps:

 

  •  Better outcomes for our Patients
  •  More opportunities for our People
  •  Fairer more consistent care for our Population
  •  Best Value for Public Purse

Our vision for five years from now:

  • Patients will wait less time to be diagnosed and treated, and they will have the same high-quality experience and outcomes, regardless of who they are or where they live.
  • We will meet rising demand by maximising the use of our available resources.
  • More care will be delivered nearer to patients, in their homes or the community.
  • Digital technologies will have transformed the way we work and the way we deliver care.
  • Our people will feel engaged, energised and empowered by their work.
  • We will be known as a place where people enjoy working, training and building a career.
  • Our volume of globally renowned research and innovation will have grown significantly.
  • We will contribute to system financial balance

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

For more details please see attached job description for main duties and responsibilities for the vacancy. 

Manyleb y person

Education and Qualification

Meini prawf hanfodol
  • Good standard of general education
Meini prawf dymunol
  • Computer skills/ECDL

Knowledge, skills and abilities

Meini prawf hanfodol
  • good organisation skill and self management to multi task
  • knowledge of office procedures including filing
Meini prawf dymunol
  • Good keyboard skills

Experience

Meini prawf hanfodol
  • Clerical/Administration experience
  • Working with the public
  • Customer service experience
Meini prawf dymunol
  • Previous NHS experience

Personal Qualities

Meini prawf hanfodol
  • good customer service skills for both internal and external users face to face and telephone

Bathodynnau ardystio / achredu cyflogwyr

Trust IDDisability Confident - two yearsVeteran AwareApprenticeships logoNo smoking policyAge positiveCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareStep into healthMenopause Workplace PledgeDefence Employer Recognition Scheme (ERS) - GoldPride In Veterans

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Application numbers

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Tara Fox
Teitl y swydd
Admin Team Leader
Cyfeiriad ebost
[email protected]
Rhif ffôn
01934881282
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg