Job summary
- Main area
- Audiology
- Grade
- Band 7
- Contract
- Fixed term: 18 months (Secondments will be supported if possible)
- Hours
- Part time
- Job share
- Flexible working
- Job ref
- 434-SCC7991272
- Employer
- Buckinghamshire Healthcare NHS Trust
- Employer type
- NHS
- Site
- Wycombe/Stoke Mandeville
- Town
- Aylesbury
- Salary
- £49,387 - £56,515 per annum pro rata
- Salary period
- Yearly
- Closing
- 01/07/2026 23:59
Employer heading
Service Development Manager - Audiology
Band 7
Be part of our BHT family
Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.
We care for over half a million patients every year:
- Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
- Nationally recognised for urology and skin cancer services
- Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
- Deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.
More than 6,500 people from different nations, cultures and backgrounds work for us.
We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.
If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.
We pride ourselves in being a great place to work and invite you to join our BHT family.
Job overview
An exciting opportunity has arisen for a Service Manager for the Audiology services.
The Service Manager will provide day‑to‑day operational and strategic support to the Audiology service, ensuring high‑quality, safe and efficient delivery across all sites.
The post‑holder will lead service improvement programmes, pathway redesign, performance recovery, and quality assurance initiatives, ensuring the service meets national standards, including NHSE Audiology guidance, BSA standards, and local Trust objectives
Main duties of the job
The role will also lead key transformation programmes such as waiting list recovery, validation, ABR recall programmes, clinic efficiency, and digital optimisation.
The post‑holder will work closely with:
· Head of Audiology and Clinical Lead
· Audiologists, Assistant Practitioners, and Administrative Teams
· ENT Consultants and Paediatricians
· Performance, BI and RTT/DM01 teams
· HR, Recruitment and Workforce teams
· Estates, IT and Digital Transformation
· Complaints, PALS and Patient Experience
Working for our organisation
Listen to why colleagues think we are a great place to work! - https://bit.ly/3DNEQfD
What does Buckinghamshire Healthcare NHS Trust offer you?
- As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
- We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
- We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
- We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
- As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
- Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
- A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families
What do we stand for?
- Our vision is to provide outstanding care, support healthy communities and be a great place to work.
- Our mission is to provide personal and compassionate care every time.
- Our CARE values are collaborate, aspire, respect and enable.
Detailed job description and main responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.
Person specification
Education, Qualification & Training
Essential criteria
- Education and training to degree level or equivalent
Experience
Essential criteria
- Recognised leadership and/or management qualification or equivalent
Special Circumstances
Essential criteria
- Willing and able to travel between sites and elsewhere, as required by the post
Skills, Abilities & Knowledge
Essential criteria
- Experience of service management, including a track record of:
- Contributing to improvements in service standards and patient experience
- Monitoring compliance with local and national performance and quality targets
- In depth knowledge of diagnostic targets and DMO1 reporting
- Experience of managing a team cross site for both admin and support staff
- Knowledge and experience of validation processes
- Suggesting innovative and lasting solutions to problems and difficulties
- Ability to analyse and interpret complex and varied information in order to identify issues and solutions to
- Ability to write management reports and on key performance and service issues
- Ability to demonstrate behaviours and attitudes consistent with Trust values and service standards
Desirable criteria
- Experience of budget and resource management
- Experience of working with patients and the public to develop and improve services
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Daniel Mellett
- Job title
- Head Of Operations
- Email address
- [email protected]
- Telephone number
- 07867442059
- Additional information
To arrange a call please contact [email protected]
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