Job summary
- Main area
- Ophthalmology
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Flexible working
- Job ref
- 434-SCC7386664-A
- Employer
- Buckinghamshire Healthcare NHS Trust
- Employer type
- NHS
- Site
- Stoke Mandeville Hospital
- Town
- Aylesbury
- Salary
- £24,465 per annum (pro rata for part time)
- Salary period
- Yearly
- Closing
- 22/09/2025 23:59
Employer heading
Booking Co-ordinator
Band 2
Be part of our BHT family
Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.
We care for over half a million patients every year:
- Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
- Nationally recognised for urology and skin cancer services
- Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
- Deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.
More than 6,500 people from different nations, cultures and backgrounds work for us.
We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.
If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.
We pride ourselves in being a great place to work and invite you to join our BHT family.
Launch Your Nursing Career with Us!
At Buckinghamshire Healthcare NHS Trust, we are committed to helping newly qualified nurses grow into confident, skilled professionals.
From day one, you will benefit from structured development programmes, personalised mentorship, and access to specialist training that supports your long-term career ambitions.
Whether you are aiming for clinical excellence, leadership roles, or advanced practice, we will help you build a career you are proud of.
Start your journey with us and unlock your potential!
Job overview
We are looking for an enthusiastic, personable, dynamic, and highly motivated individual to join our busy Ophthalmology Booking Department based at Stoke Mandeville Hospital. The role will be to provide a comprehensive administration, booking and appointment service for all our patients’ appointments within our Ophthalmology teams. Have good communications skills to be able to deal with all patient queries regarding their appointments. Be adaptable to be working with the wider team within Ophthalmology.
Main duties of the job
Answering phone calls
Dealing with queries internally and externally
Managing the logging of patient referrals and booking
Dealing with all outcomes of patient’s appointments via hospital system
Managing patient booking lists
Working for our organisation
Listen to why colleagues think we’re a great place to work! BHT - A great place to work (buckshealthcare.nhs.uk)
What does Buckinghamshire Healthcare NHS Trust offer you?
- As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
- We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
- We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
- We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
- As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
- Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
- A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families
What do we stand for?
- Our vision is to provide outstanding care, support healthy communities and be a great place to work.
- Our mission is to provide personal and compassionate care every time.
- Our CARE values are collaborate, aspire, respect and enable.
Detailed job description and main responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.
Person specification
SKILLS, ABILITIES & KNOWLEDGE
Essential criteria
- Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers.
- Aware of Confidentiality code of practice in relation to patients and staff.
EDUCATION, QUALIFICATIONS & TRAINING
Essential criteria
- Good Basic Education
- GCSE or equivalent in Maths and English
Desirable criteria
- Customer Care Course or equivalent
EXPERIENCE
Desirable criteria
- Previous NHS or health care experience
SPECIAL CIRCUMSTANCES
Essential criteria
- Booking coordinators are required to work using VDU and keyboards and also deal with patients/ other contacts face to face and on the telephone.
- The Outpatients areas may operate between the hours of 8.30am and 8.00pm Monday to Friday and post holders may be expected to work on an internal rota and be flexible to cover absences.
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Sarah Cheshire
- Job title
- Deputy Service Manager for Ophthalmology
- Email address
- [email protected]
- Additional information
List jobs with Buckinghamshire Healthcare NHS Trust in Administrative Services or all sectors