Job summary
- Main area
- Team Leader Patient Access
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Flexible working
- Job ref
- 434-SCS7390212
- Employer
- Buckinghamshire Healthcare NHS Trust
- Employer type
- NHS
- Site
- Stoke Mandeville Hospital
- Town
- Aylesbury
- Salary
- £27,485 - £30,162 per annum (pro rata for part time)
- Salary period
- Yearly
- Closing
- 10/09/2025 23:59
Employer heading
Team Leader Patient Access
Band 4
Be part of our BHT family
Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.
We care for over half a million patients every year:
- Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
- Nationally recognised for urology and skin cancer services
- Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
- Deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.
More than 6,500 people from different nations, cultures and backgrounds work for us.
We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.
If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.
We pride ourselves in being a great place to work and invite you to join our BHT family.
Launch Your Nursing Career with Us!
At Buckinghamshire Healthcare NHS Trust, we are committed to helping newly qualified nurses grow into confident, skilled professionals.
From day one, you will benefit from structured development programmes, personalised mentorship, and access to specialist training that supports your long-term career ambitions.
Whether you are aiming for clinical excellence, leadership roles, or advanced practice, we will help you build a career you are proud of.
Start your journey with us and unlock your potential!
Job overview
An exciting opportunity has arisen for an enthusiastic and motivated individual to join our Outpatient administration team. We are seeking a full-time Team Leader, based at Stoke Mandeville Hospital, offering the chance to play a key role in shaping and supporting the delivery of our patient focused service.
To be considered for this role, you must have a good standard of education i.e. GCSE Maths and English or equivalent and have an awareness and understanding of waiting list management. Previous experience of leadership and operational management of performance targets within a healthcare environment would be very beneficial.
Main duties of the job
Having responsibility for appointment booking processes, as a Team Leader, you would work with peers across the Trust to provide an efficient and effective administration service to our patients and clinicians, by achieving and improving performance against local and national standards.
Ensure that staff always adhere to standard operating procedures, highlighting to senior management any situations where this is not achievable.
To attend any meetings relevant to your role or as requested by departmental managers.
This is a varied role in a very busy and demanding environment where you will have direct responsibility for the day-to-day organisation, management and welfare of your team.
Working for our organisation
Listen to why colleagues think we are a great place to work! - BHT - A great place to work (buckshealthcare.nhs.uk)
What does Buckinghamshire Healthcare NHS Trust offer you?
- As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
- We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
- We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
- We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
- As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
- Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
- A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.
What do we stand for?
- Our vision is to provide outstanding care, support healthy communities and be a great place to work.
- Our mission is to provide personal and compassionate care every time.
Detailed job description and main responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.
Person specification
EDUCATION, QUALIFICATIONS & TR
Essential criteria
- Good Standard of education
- GCSE Maths and English or equivalent
Desirable criteria
- Previous NHS experience
EXPERIENCE
Essential criteria
- Use of Microsoft office packages
- Good communication skills, at all levels and across a range of individuals including clinical staff and patients
- Previous experience of supervising a team
- Experience of having worked to performance targets and within a service level agreement
- Previous experience of supervising a team Previous experience managing change
Desirable criteria
- Experience of coaching/teaching of staff
- Awareness and understanding of patient tracking list management
SKILLS
Essential criteria
- Excellent customer care skills and experience of working within a customer facing environment
- Demonstration of the ability to motivate self and others
- Track record of being a good team worker
- Evidence of initiating skills and working practices to develop local protocols
SPECIAL CIRCUMSTANCES
Essential criteria
- Ability to work flexible hours, as the service requires
- Ability to work across multiple sites
Desirable criteria
- Has experience of working in Patient Access
Employer certification / accreditation badges
.png "National Preceptorship for Nursing Quality Mark")
Documents to download
Further details / informal visits contact
- Name
- Muhammad Ahmad
- Job title
- Service Manager
- Email address
- [email protected]
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