Job summary
- Main area
- Accident and Emergency
- Grade
- Band 2/3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 430-MED25-138A-A
- Employer
- Milton Keynes University Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- A&E Nursing (Dept)
- Town
- Milton Keynes
- Salary
- £24,465 - £26,598 Per annum pro rata
- Salary period
- Yearly
- Closing
- 10/08/2025 23:59
Employer heading
Healthcare Assistant
Band 2/3
MKUH staff scored highest for ‘I look forward to coming to work’ (NHS Staff Survey 2023).
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free refreshments
- Great flexible working opportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job overview
Senior Healthcare Assistant
Department: Emergency Department
Band 2/3 pro rata if part-time
Hours: 37.5 per week, all MKUH roles will be considered for flexible working
Do you have a passion for patient care and want to work in a fast-paced hospital environment? Are you a committed, caring and collaborative individual?
The Emergency Department (ED) are currently looking for FIVE new Healthcare Assistants. The role of the ED is to treat patients who have serious medical conditions, life-threatening illnesses/injuries and limb-threatening problems by providing a 24-hour care to an average of 240 patients every day. Therefore, you will need to always be pro-active, alert and ready for anything.
As a Healthcare Assistant in the Emergency Department, you will work collaboratively with Staff Nurses, Consultants and ambulance staff.
We are looking for pro-active, enthusiastic, compassionate individuals who understand the importance of excellence in health and safety and who enjoy working as part of a team.
You must be understanding of accurate documentation within the workplace, be self-motivated be wanting to improve patient lives and be caring at all times.
Here is more information on ED :
Welcome to the Emergency Department - Milton Keynes University Hospital (mkuh.nhs.uk)
Please be advised you must have an NHS Care Certificate to be Band 3. You will be Band 2 until you pass this and your probation.
Interview date: W/C 01.09.2025
Main duties of the job
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To assist the senior nursing staff in ensuring that all clinical equipment is kept in good working order and ready for use.
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Assisting medical and other staff with procedures and as a chaperone as required.
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To promote the importance of good clinical practice throughout the department, acting as an ambassador for high standards and good patient care at all times.
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The ability to be involved in influencing change to promote an effective environment for patients and staff.
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Support and train new staff with internal training and the induction process.
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To be involved in continuous development in keeping up to date knowledge on the healthcare assistant’s role.
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Support the use of competency assessments in the practice area.
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Provide assessment of Junior healthcare assistants competency documents and care certificate.
Working for our organisation
We care We communicate We collaborate We contribute
A strong 76.6% of this staff group express genuine enthusiasm for their work. (NHS Staff Survey 2024).
- Free on-site parking
- Free refreshments
- Great flexible working opportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Detailed job description and main responsibilities
-
To assist all team members as required in the direct delivery of patient care. Undertake/ assist in personal care duties for patients when required. Ensure privacy and dignity is maintained.
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Utilise appropriate moving and handling aids to reduce the risk of injury to the patient and themselves. Ensure the safe transfer of patients to Wards and Departments using trolleys and wheelchairs which require steering and manipulation.
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To have knowledge of clinical observations, glucose monitoring and urinalysis, all requiring the use of equipment or tools and require an understanding of the correct escalation process, reporting patient conditions to a senior member of staff.
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To assist in the induction of new staff within the department, demonstrating duties to new starters. Lead in setting an example to new starters to ensure safe and effective care.
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To organise own daily workload, adjusting and prioritising appropriately as the department actively dictates.
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Communicate factual information to patients regarding their condition within your clinical remit. Patients may have barriers to understanding such as a physical or mental disability, including dementia and so information will need to be delivered with tact, empathy, and sensitivity.
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To use advanced communication skills to encourage patients to engage and undertake activities of daily living/procedures.
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To ensure that patients, relatives needs are met in a courteous, helpful, and compassionate manner.
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To ensure all visitors to the department are dealt with in a courteous and helpful manner
Please refer to the job description for further details.
Person specification
Qualifications and knowledge
Essential criteria
- GCSE level or Functional Skills in Maths & English or equivalent knowledge
- NVQ Level 3 or equivalent experience
- NHS CARE Certificate
- Knowledge of personal care and activities of daily living
- Studying Nursing or Midwifery or similar at university
- Awareness of importance of infection prevention & control
- Understanding of the importance of safe working practices
- Understanding of the role of a Healthcare Assistant
Desirable criteria
- Awareness of NHS policies
- Assessors training/certificate
Experience
Essential criteria
- Experience working in a care setting
- Experience of working in a team
Desirable criteria
- Previous NHS experience
- Experience in supporting junior staff
Skills
Essential criteria
- Ability to demonstrate commitment to high standards of care
- Accurate record keeping
- Ability to work under pressure
- Ability to prioritise tasks effectively at short notice
- Caring in a professional manner towards patients and their relatives.
- Good time management
- Ability to induct, support, assess and develop junior members of staff.
- Ability to undertake clinical observations and tasks including phlebotomy
Desirable criteria
- IT Skills
Personal and people development
Essential criteria
- Commitment to Safeguarding
- Ability to work within a team
- Commitment to working in a caring environment with people of all ages
Communication
Essential criteria
- Able to show care, empathy and respect to patients and their families
- Able to communicate with team members, carrying out instructions and feeding back information.
- Able to record care provided using MKUH documentation and complying with MKUH policies and guidelines.
- Able to feedback to staff on safe and effective practice.
Desirable criteria
- Able to feedback on assessments undertaken.
Specific requirements
Essential criteria
- Able to perform the duties of the post with reasonable aids and adaptations.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Kirsty McKenzie-Martin
- Job title
- Matron
- Email address
- [email protected]
- Additional information
This role cannot be sponsored.
"Please don't reapply if you have applied within the last 12 months"
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