Job summary
- Main area
- Administration
- Grade
- Apprenticeship
- Contract
- Apprenticeship: 17 months (Until 01 July 2027)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 430-CORP26-390A
- Employer
- Milton Keynes University Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Occ.Health - Acute/Community (Dept)
- Town
- Milton Keynes
- Salary
- £15,642.90 per annum
- Salary period
- Yearly
- Closing
- 29/04/2026 23:59
- Interview date
- 11/05/2026
Employer heading
Administration Apprentice- Staff Health and Wellbeing
Apprenticeship
At Milton Keynes University Hospital, you will be welcomed into a friendly and supportive environment where teamwork and respect are at the heart of everything we do. We are proud to live our Trust values and behaviours every day, creating a culture where everyone feels heard and valued.
MKUH staff's Motivation and Involvement scores are among the highest in our peer group, showing that our people feel inspired and included in decision-making (Staff Survey, 2024).
Our benefits
We believe in recognising and rewarding the amazing contribution of our staff and that is why we offer a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth, including:
- Free on-site parking including EV charging
- Complimentary refreshments
- Flexible working arrangements
- Discounted gym membership
- Salary sacrifice car scheme
- Generous annual leave, with the option to bank holiday entitlement
- Membership of the NHS Pension Scheme
- On-site nursery (charges apply)
- A wide-ranging staff health and wellbeing programme including EAP
- VIVUP products to support your mental, physical, and financial Wellbeing
Job overview
Administration Apprentice- Staff Health and Wellbeing
Department Staff Health and Wellbeing
Band: Apprenticeship
Hours: 37.5 per week, all MKUH roles will be considered for flexible working
Are you ready to embark on an incredible career opportunity at Milton Keynes University Hospital (MKUH)?
• Are you looking to take the next step and develop your skills?
• Do you have excellent clinical and communication skills and have a real passion about delivering high-quality Occupational Health and Wellbeing services. If so, this role is perfect for you!
An opportunity has arisen for an enthusiastic, motivated individual to join the Occupational Health Administration Team.
You will be responsible for a variety of administration duties and be expected to work independently but will be part of the wider administration team within the Occupational Health Department.
You will possess excellent organisation and communication skills, be flexible and well-motivated, who enjoys working with people, engaging with colleagues at all levels and will possess a flexible and positive attitude to work.
You will be the first point of contact for our service users when they contact the department either by phone, email or in person and will assist the team in creating a welcoming, caring and safe environment.
You must have a good standard of general education, and you will also need an excellent telephone manner and have the ability to work under pressure.
Interview 11 May 2026
Main duties of the job
'We care We communicate We collaborate We contribute'
'Administrative and Clerical staff feel supported with flexible working at MKUH, reporting 6.82 out of 10, and a 76% feel strongly about approaching their managers regarding flexible working.' ''NHS Survey, 2024''
The Apprenticeship programme will be delivered by our external NHS approved training provider. You will take part in interactive workshops and be assigned a tutor to support you throughout the programme, as well as receiving support from the MKUH Apprenticeship Team.
To apply, you must have evidence of Maths & English GCSE passes (or equivalent. In addition to this, you must also have good communication skills, enjoy working individually and in a team.
In line with Apprenticeship Funding rules, please only apply for this role if all of the below factors apply to you.
• You are 16 years old or over,
• You have resided in the UK or EEA for at least the past 3 years,
• You can produce evidence of your Maths & English GCSE (or equivalent) qualifications,
• You will not be in full time education at the point of starting this role,
• You have not previously undertaken a similar or higher qualification (E.g a degree in Business Administration)
Please bring your Maths and English certificates with you to interview, should you be invited.
If you are unsure if your circumstances meet the above criteria, please email [email protected] and we can advise.
Working for our organisation
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards – a new ward block featuring two 24-bed wards – and the recently approved Women and Children’s Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Detailed job description and main responsibilities
The main aim of this role is to provide administrative and receptionist support for all services provided by the Staff H&WB Department. The Staff H&WB Department is a specialist clinical service; the service’s patients are referred to as ‘staff’ or ‘employee’.
• To deliver a high quality Occupational Health service, as part of the multi-disciplinary team, by undertaking a range of non-clinical tasks
• To be the first point of contact for staff, managers and income generation customers. This may be by e-mail, letter, telephone or face-to-face
• To collect, date stamp and distribute post accordingly
• Triage and manage the department email inbox, ensuring appropriate action is taken in a timely manner
• Be reactive to short notice changes that affect clinic capacity, amending and moving appointments, having appropriate knowledge of clinicians skillset to ensure staff are seen by the correct clinician in the right clinic
• To provide effective and comprehensive secretarial and administrative support to the Staff Heath and Wellbeing Team
• Have an excellent understanding of processes and procedures in the department in relation to, but not limited to, pre-placements, management referrals, support services such as counselling
Please refer to the Job Description for further details
Person specification
Qualifications and knowledge
Essential criteria
- GCSE/CSE or equivalent in English and Math’s
Desirable criteria
- Experience of administrative, reception and clerical skills
- Experience of customer service
- Experience of working with a variety of computer software packages
Experience
Desirable criteria
- Previous administrative/reception duties
- Previous employment within an NHS background
- Occupational Health experience
Skills
Essential criteria
- Excellent telephone skills
- Ability to organise and prioritise a consistent workload
- Excellent time management skills
- Willingness to learn about Occupational Health
- Ability to work on own initiative and as part of a team
- Ability to cope with tight deadlines and completing priorities
- Well-developed customer focus
- Flexible and pragmatic approach to problems and working practices
- Ability to develop strong working relationships with staff and others
Personal and people development
Essential criteria
- Evidence of Continuous Professional Development
Communication
Essential criteria
- Excellent interpersonal skills and the ability to influence others
- Excellent communication skills, both verbal and written
- Ability to deal with difficult/emotional situations
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Alison Cook
- Job title
- Staff Health & Wellbeing Administration Supervisor
- Email address
- [email protected]
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