Detailed job description and main responsibilities

·   Proactive coordination of patient pathways in accordance with national and locally defined policies and standards, inclusive of ensuring relevant appointments, diagnostic tests etc are arranged, results are reviewed, escalations to the relevant clinician or team are made, relevant departments are liaised with and MKUH systems are accurately updated.

·  Provision of a comprehensive senior administration service to clinicians and teams within a designated specialty.

·       Monitoring of patient pathways, inclusive of updating relevant MKUH systems such as eCare, Clinic Outcome Forms and the Patient Tracking List (PTL).  Taking proactive measures to support delivery within national and locally agreed policies and standards.

·       Supporting operational teams to deliver an efficient and effective outpatient service.

·       Responding to queries ensuring that general data protection rules are adhered to, and excellent customer service provided.

·       Communicating effectively with stakeholders, using negotiation skills to achieve the desired outcome.

·       Identifying process issues and making suggestions for changes.

·       Acting as point of contact for patients who have queries in relation to their pathway, require clinic input etc.  Ensuring their query is dealt with accordingly and responded to swiftly.  This may include conveying complex information and ensuring that the outcome is understood.

·  Acting as point of contact for GPs, other departments, and stakeholders in relation to queries.

·      Ensuring individual patient cases are escalated to the appropriate clinician for input as required.

·     Working collaboratively with other administrative teams in relation to outpatient and elective surgery bookings.

·    Undertaking ad hoc clinic slot amendments in accordance with local clinic booking rules.

Please refer to the job description for further details.

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.  

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system.  Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.   This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing  employment  with  the  Trust,  all  employees  (except Medical & Dental Staff on national terms and conditions) are  subject  to  a probationary period lasting  a  period  of  six  months  with  an  option  to extend  for  a  further  six  months  to  a total of  12 months.