Job overview

Thame Adult Community Health (ACHT) is delighted to announce a Referral Administrator  position.

The post is to  provide administrative and clerical support to the integrated care teams referral access point.  This requires accurate registration of referrals and allocation to locality based teams following clinical triage. Maintenance of confidentiality in respect of all patients and staff information from all sources.

An administrative assistant is required to provide telephone and data system support to the Thame Adult Community Healthcare Team based at Thame Annex

The successful candidate will be computer literate and able to use excel and word. Candidates must have an excellent telephone manner.

The team delivers services to patients in their own homes and the administrator acts as first point of contact for service users and referrers to the service.  You will enjoy the challenge of working in a busy environment and have the ability to stay calm under pressure.

The team provides a 7 day service and therefore the successful applicant will be required to work occasional weekends and bank holidays.

Main duties of the job

• Order stationary and supplies for team, demonstrating budgetary awareness
• Where appropriate, receive and record telephone calls from patients, work colleagues and senior staff within the organisation and across other organisations, dealing with calls, enquires and messages in a professional and empathetic manner, relaying messages and taking appropriate action
• Record patient information electronically and forward as appropriate.
  Assists with collection of statistical information
• Access appropriate training to gain skills required for the post

Working for our organisation

Listen to why colleagues think we are a great place to work! - https://bit.ly/3DNEQfD

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.  
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

 Why work for us?

• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity within our BHT family improves positive outcomes for the people and communities we serve. 
• A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families

 What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.