Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (Mon-Fri 11am-5pm)
- Job ref
- 310-OPAC-6207148
- Employer
- Cambridgeshire and Peterborough NHS Foundation Trust
- Employer type
- NHS
- Site
- Cambourne, Cambridge; Doddington, Fenland; Kingfisher House, Huntingdon; Phorpres Close, Peterborough
- Town
- Cambourne
- Salary
- £22,816 - £24,336 pa pro rata
- Salary period
- Yearly
- Closing
- 08/05/2024 23:59
Employer heading
Administrator
Band 3
Job overview
We are currently looking to recruit an enthusiastic and motivated part-time administrator to be part of a dynamic administration team. This particular role is within the Older Peoples Mental Health team and will be supporting the nurses and Psychiatrists.
The admin team strive to ensure the provision of a professional and competent service, as well as offering excellent customer care to patients, families and colleagues. We aim to do so by ensuring professional leadership, excellent training and development opportunities for admin staff.
May involve driving to other base sites when necessary, therefore a valid UK driving licence and access to a vehicle is essential.
For further information relating to this role please contact Catherine Law on 0330 8080765.
Main duties of the job
The post holder will be responsible for providing efficient, effective and timely administrative support for the mental health clinical team. Such support will include liaison with partner agencies, patients, carers, external referrers, Trust staff and team and Admin colleagues to ensure effective communication and administrative systems are maintained for the receipt and onward delivery of all referrals for all Divisions.
If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community by supporting older people with mental health disability needs then we want to hear from you.
Working for our organisation
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Detailed job description and main responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
- Word processing of all forms of correspondence, reports and summaries that are required by the team.
- Manage all calls in a controlled and professional manner.
- Deal with difficult callers in a calm and professional manner.
- Maintain filing in electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
- To register referrals, maintain administration resulting from clinics, including appointment bookings and cancellations.
- To provide operational support for clinical letters / correspondence using necessary computerised systems.
- To provide administrative support to clinical staff including consultant psychiatrists.
Person specification
Education/Qualifications
Essential criteria
- Educated to GCE/GCSE standard.
- Good command of written English
- RSA stage II/NVQ Level 2 in Administration or equivalent
Experience
Essential criteria
- Experience of working in a busy and demanding office/customer facing environment
- Experience of planning and organising own workload
Desirable criteria
- Previous experience of working in an NHS Office
- Previous experience of working in a call handling environment
Skills and Abilities
Essential criteria
- Excellent customer care skills
- Good IT skills (MS Office)
- Ability to work under occasional pressure/stress
- Ability to work on own initiative
Desirable criteria
- Knowledge of Data Protection Act
Knowledge and Understanding
Essential criteria
- Understanding of confidentiality and the importance of maintaining confidentiality for patients
Other
Essential criteria
- Recognise people's right to privacy and dignity, treating every person with respect
- Willingness to embrace integrated model and new ways of working
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Catherine Law
- Job title
- Senior Administrator
- Email address
- [email protected]
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