Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Administrative Technician
Grade
Band 3
Contract
Permanent
Hours
  • Part time
  • Flexible working
  • Compressed hours
21 hours per week (flexible working pattern available for the right candidate, e.g. 10am-2pm 5 days per week or similar)
Job ref
180-B-253140
Employer
Cambridge University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Addenbrookes Hospital-Division B
Town
Cambridge
Salary
£24,937 - £26,598 pro rata per annum
Salary period
Yearly
Closing
22/10/2025 23:59
Interview date
05/11/2025

Employer heading

Cambridge University Hospitals NHS Foundation Trust logo

Administrative Technician

Band 3

Job overview

This is an exciting opportunity for a skilled Administrative Technician to join the Communication Aid Service East of England (CASEE) for a Band 3 permanent part-time post. The post is for 21 hours (0.56 WTE) per week, with flexible working pattern available for the right candidate, e.g. 10am-2pm 5 days per week or similar. 

CASEE is one of 14 regional specialised Augmentative and Alternative Communication (AAC) Services commissioned by NHS England to provide a consistent, equitable AAC Service across England and is managed within the CUH Speech and Language Therapy Service.

Our service works closely with local therapy teams to provide a service to children and adults who are eligible for a specialised AAC assessment across the six counties of the East of England.

This is an opportunity to join our specialist multi-professional team comprising Occupational Therapists, Speech and Language Therapists, Advisory Teacher, Rehabilitation Engineer/Healthcare Scientist, technical team and administrative support team. For further information about the service please visit: Communication Aid Service East of England (CASEE) | CUH 

Whilst AAC or assistive technology skills and experience is desirable, we welcome applications from people who have an interest in AAC and who are committed to quickly develop the necessary specialist knowledge and skills.

Individual personal development needs will be identified and supported.

Main duties of the job

To provide professional and efficient technical and administrative support to the CASEE team. 

Main responsibilities include supporting the CASEE team with equipment management, resources and administrative tasks relating to equipment. This includes: storing and keeping a record of equipment in the CASEE office, maintaining the CUH medical equipment database (e-Quip); ensuring equipment returned is decontaminated and cleared; liaising with the medical equipment library, ensuring equipment is ready for visits and supporting the team with resources and administrative tasks. 

You will also support the team with programming of vocabulary on communication aids and will, alongside clinicians, create communication books and other low-tech resources using a variety of software packages.

You  will provide general administrative support for the team as required.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Please be aware that the salary threshold required for a certificate of sponsorship to be granted is above the starting point of the Agenda for Change band for this role. Therefore those that are new to the NHS may not reach the minimum salary threshold required to obtain a certificate of sponsorship. 

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
-    applied for a Graduate visa
-    or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
-    or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment

For NHS Cambridgeshire and Peterborough based roles, all applicants from NHS Cambridgeshire and Peterborough who have identified that they are at risk of redundancy will be prioritised over those not at risk. However, interviews cannot be guaranteed.

This vacancy will close at midnight on 22nd October 2025

Interviews are due to be held on 5th November 2025

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

Essential criteria
  • Educated to GCSE level or equivalent
Desirable criteria
  • Assistive Technology/ AAC (Alternative and Augmentative Communication)/ EC (Environmental Controls) qualification or equivalent experience

Experience

Essential criteria
  • Experience of working in a busy office environment or warehouse
  • Experience of prioritising, planning and organising own tasks
  • Working with guidelines
  • Experience of customer service/ or supporting a professional team
  • Data entry experience
  • Experience of IT packages - Microsoft Office
Desirable criteria
  • Previous experience of working in the NHS and/or working with individuals with communication and/or physical disability
  • Previous experience of working with medical records
  • Previous experience of working with assistive technology/equipment
  • Experience of call handling
  • Experience of dealing with difficult situations and confrontations

Knowledge

Essential criteria
  • Understanding of confidentiality and data protection within healthcare
  • Understanding of customer service/ patient care
Desirable criteria
  • Knowledge of the Trust including awareness of the Trust's priorities
  • Knowledge of NHS/Trust information systems
  • Knowledge of Medical Terminology
  • Knowledge of equipment/product storage and retrieval systems
  • Knowledge of AAC/EC/Assistive Technology
  • Knowledge of the role of Speech and Language Therapy, Occupational Therapy or related healthcare professions (Advisory Teacher, Rehab Engineer/Healthcare Scientist, Clinical Technologist).

Skills

Essential criteria
  • Ability to work as part of a team
  • Ability to use a range of communication skills including, but not limited to; building rapport, persuasion, motivation, explanation, education and able to use these by telephone, by email and face to face
  • Ability to follow instructions/ directions and processes and procedures
  • High level of ability to organise and manage own time keeping to schedule and deadlines
  • Good organisational skills
  • Ability to meet deadlines
  • Willing to take on/learn new skills
  • Able to identify equipment accurately
  • Ability to show attention to detail and accuracy
  • Ability to adapt to change
  • Ability to work under pressure
  • Ability to store and safeguard confidential documents
Desirable criteria
  • Familiar with AAC/ EC technology/software
  • Able to adjust style of communication for those with communication difficulties
  • Managing resources e.g. equipment and stock levels
  • Strong IT skills including Microsoft packages (word, excel, powerpoint, outlook etc.)
  • Able to use CUH software packages (e.g. Oracle, e-Quip etc.)

Additional Requirements

Essential criteria
  • The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind and excellent.
  • Ability to travel across the East of England region to move and transport communication aids and other assessment equipment to a wide range of venues efficiently.

Employer certification / accreditation badges

Trust IDVeteran AwareNo smoking policyDisability confident leaderArmed Forces Covenant (Silver Award)Age-Friendly Employer PledgeCare quality commission - GoodMindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.NHS Rainbow badgeTime to changeStep into healthApprenticeships Top 100 Employers 2024

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Helen Murphy
Job title
CASEE Service Lead
Email address
[email protected]
Telephone number
01223 349401
Apply online nowAlert me to similar vacancies