Job overview

To provide a comprehensive  Secretarial and PA service to clinical members within the speciality, including coordinating meetings, coordinating Clinic preparation, booking Clinic appointments, submitting data returns, producing Clinic letters and other documents and dealing with patient and GP queries and concerns in a sympathetic and constructive manner.

Main duties of the job

Provide comprehensive support to speciality clinical team, including diary management, coordinating and arranging meetings, and minute taking.

Carry out a range of complex administrative tasks specific to work area.

Check and update patient information on the Trust’s medical record system (EPIC).

Ensure appointments and transport requests are made when required.

Ensure new referrals are processed in line with Trust policy.

Updating national database with patient information for specially commissioned regional services.

Submitting data returns to NHSE/NHSBT as required.

Typing and generating letters using a variety of different methods, ensuring that all letters are linked to encounters, meeting deadlines including turnaround times.

Ensure all orders have been made from letters and discharge summaries when required.

Ensure all appointments are booked within National Targets and cancelling / rescheduling when appropriate.

Ensure necessary tests and scans have been arranged prior to clinic appointments when required.

Ensure Clinic time is optimised by reviewing necessity for patient’s attendance when required.

Work with consultants within speciality to optimise use of clinicians’ time by undertaking such administrative tasks as are mutually agreed as appropriate.

To run EPIC reports as and when required.

Provide a range of documents, e.g. letters, spreadsheets, posters, using relevant software packages.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.