Job overview

Are you an organised, friendly and proactive individual looking to make a real difference to women, babies and families at one of the UK's leading maternity services?

We are seeking an enthusiastic Ward Clerk to join the Rosie Hospital Delivery Unit team.

As the first point of contact for patients, visitors and staff, you will play a vital role in supporting the smooth and efficient running of our busy Delivery Unit. You will provide administrative support, manage patient information systems, coordinate communications, support patient flow and help create a welcoming and safe environment for women and their families during an important time in their lives.

We are looking for someone with excellent communication and organisational skills, the ability to work under pressure, and a commitment to delivering outstanding customer service. In return, you will join a supportive team dedicated to providing safe, kind and excellent care every day.

Main duties of the job

Be the first point of contact on the ward for staff, patients and visitors either face to face or over the telephone.

Input information onto the EPIC system.

Be responsible for the administrative admission of all women and babies to the ward.

Create medical records for women not previously cared for at CUH.

Return notes and documents no longer required on the Unit to Medical Records, ensuring that all necessary documentation/filing has been completed.

Arrange appointments for Clinics, Ultrasound, etc.

Greet visitors face-to face and respond to requests for basic information.

Receive and respond to straightforward telephone call.

Receive and respond to straightforward emails.

Complete straightforward forms/administrating/correspondence using templates.

Liaise with colleagues with issues outside your control.

Book appointments.

Maintain stock levels and place orders.

Collect, open and distribute mail.

Input information on Trust systems (i.e EPIC, RealTime etc.).

Cover other positions with work area during absence.

Any other administrative duties as required.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.