Job summary
Employer heading
Assurance Team Leader
Band 4
Job overview
Are you looking for a challenge in fast paced environment where attention to detail is essential? We are looking to recruit a reliable, enthusiastic, and motivated individual. You will have experience working in a multi stakeholder environment. You will be a professional and approachable person who can lead and support our Assurance Team.
You will be required to work alongside the Support Services Coordinator and other Senior Leaders in ensuring the Assurance Team runs effectively and efficiently. Ensuring the bespoke Occupational Health system’s data is maintained to a high standard, allowing for accurate reporting and ensure information is processed in accordance with Trust policies and procedures.
Main duties of the job
You will need to ensure that the Trust’s pre-employment checks and tasks are effectively managed in addition to all aspects of the Assurance Team’s workload.
You will need to proactively line manage the Assurance Team including one to ones and appraisals. Be accountable for ensuring and monitoring work produced is of the quality expected.
You will possess a high level of organisational skills, have the ability to prioritise your workload and work under pressure. You will hold a good standard of English, excellent communication skills and be competent with Microsoft Office packages. You will need to be able to work on your own initiative.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 12000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
This vacancy will close at midnight on the 12th May 2024.
Interviews are due to be held on the 22nd May 2024.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
Essential criteria
- Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent.
- Typing qualification or equivalent experience.
- Specific technical/professional qualification.
Desirable criteria
- Secretary qualification or equivalent.
- Team leader/management qualification.
Experience
Essential criteria
- Leading a small team or can demonstrate leading in a professional capacity.
- Following a part of a process or procedure which spans mulitple people/teams and ensuring it has been completed in a timely manner.
- Data quality checking/exception reporting.
- The ability to present data in a suitable format dependent on the target audience.
- Understanding of the importance of data quality and standards.
Desirable criteria
- Previous experience of working in an occupational health setting.
- Previous NHS experience.
- Previous experience supporting long term projects with multiple stakeholders.
Knowledge
Essential criteria
- Knowledge of Microsoft Office applications.
- Demostrates continuous professional development through training opportunites and/or vocational qualifications.
- Understanding of the principles of confidentiality.
Desirable criteria
- Knowledge of Microsoft Excel for the uses of data manipulation and presentation (pivot tables, graphs, etc).
- Knowledge of clinical processes and patient pathways.
- Knowledge of a patient administration system and/or relevent hospital system.
- Understanding of complex data sets and data relationships in a large organisation.
Skills
Essential criteria
- Effective communication with multiple teams (internal and external) and staff at all levels.
- Explain a complex solution in a non-complex way for users at any level of previous knowledge or skill to understand.
- Identify root causes of issues and suggest appropriate course of action by applying creative problem solving.
- Ability to stay calm under pressure.
- High attention to detail.
- Understanding that actions/changes to a process may have direct impact on others and how they work and having the ability to minimise disruption.
- Ability to complete tasks to a deadline and organise workload effectively.
Additional Requirements
Essential criteria
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
- Ability to work as part of a multi disciplinary team.
- Ability to self motivate, organise and priotise own workload.
- Understands Information Governance procedures and the importance of confidentiality.
Documents to download
Further details / informal visits contact
- Name
- Julie Dunn
- Job title
- Support Services Coordintor
- Email address
- [email protected]
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