Job overview

An exciting opportunity has arisen for a passionate and experienced Operational Support Manager to work within eHospital IT at Cambridge University Hospital NHS Foundation Trust.  We are looking for someone who is enthusiastic, resilient, and a self-motivated starter/finisher who has a passion for driving excellence and working with people. 

This role requires a hands-on approach, with the post holder expected to step in to provide cover or assistance to the Operational team as needed.

As a member of the Operational team, you work alongside four system administrators.  The team is busy and highly collaborative, working closely with wider Trust operational and administrative colleagues to ensure delivery of service.

By joining us, you will be part of a fast moving digital programme that plays an important role in supporting excellent care across Cambridge University Hospital. This is a place where your contribution matters.

Main duties of the job

·  Day to day line management of the System Access Administrators within the Operational Team, including allocating tasks, setting and monitoring delivery of objectives, addressing any gaps in performance, conducting regular 1:1s and leading the daily Operational Team meeting 

· Conducting annual appraisals and identifying and addressing gaps in training and monitoring delivery of KPIs and working with the Service Delivery Manager to address any deviation.  

· Conducting audits in relation to the system accounts managed by the Operational Team. Ensure databases are maintained to monitor performance and volumes of work conducted by the Team.  

·  Lead on the creation and management of Epic access for internal and external IT analysts and external organisations. Lead on the setup of bulk Epic requests and manage remote access requests for CUH vendors.  

· Work with the senior eHospital stakeholders to ensure that the Registration Authority system remains up to date, ensure that the team responds to access requests and support and usage remains aligns to the national and local policies and procedures.  

· Network with the Trust’s IT users to ensure that the Operational Team continue to meet demand.  Organise and participate in meetings and engagement events.  

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.