Job vacancy: Receptionist, Cambridgeshire and Peterborough NHS Foundation Trust, Cambridge

Job summary

Main area: Administration
Grade: Band 2
Contract: Permanent
Hours: Part time - 30 hours per week (Monday, Tuesday, Wednesday, Friday 8am - 4pm))
Job ref: 310-OPAC-5962268-B

Employer: Cambridgeshire and Peterborough NHS Foundation Trust
Employer type: NHS
Site: Davidson House, Brookfields Hospital
Town: Cambridge
Salary: £22,383 per annum pro rata
Salary period: Yearly
Closing: 13/05/2024 23:59

Receptionist

Band 2

Detailed job description and main responsibilities

Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence* and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria.

Please refer to the attached Job Description and Person Specification for full details of responsibilities.

To ensure, as far as is reasonably practicable, that correct procedures are followed for staff and maintenance workmen accessing the building including routinely maintaining the visitor’s book and staff sign in.
Ensure that the reception and waiting areas are welcoming, tidy and well presented at all times and that notice boards, patient information leaflets are kept up to date.
To be the first point of contact for all those entering the building, meeting, greeting and directing visitors, maintaining professional, courteous manner at all times.
Ensure good customer service by providing a professional and effective service by dealing with queries from service users, staff on the telephone.
Take accurate messages and ensure these are passed onto the appropriate person.
To seek support, as required, when dealing with difficult situations or queries beyond own scope of knowledge and liaising with admin staff, re prioritisation to ensure that appropriate and timely action is taken.
To be responsible for dealing with car parking for visitors/staff.
To receive, sign for, sort and distribute incoming mail.
To sign for recorded deliveries, parcels, stores, etc. and advise departments of their receipt.
To be aware of the complaints procedure and undertake to resolve where possible, front line complaints, record on relevant documentation and ensure rapid reporting to the respective service administrators.
To undertake routine clerical tasks as requested by Admin Leads or Service Leads: Photocopying requests, Laminating, Manage stationery and supplies for the building, To maintain handbooks at reception of fire procedures etc., To book rooms accordingly as and when requested, To liaise with Property Services of any estate problems and carry out specific tasks if required, Help with any other administrative tasks that is required by Service Leads

*DVLA have a number of reciprocal arrangements with overseas countries, for further information please visit the DVLA website

Person specification

Education/Qualification

Essential criteria

Educated to GCE/GCSE standard
Good command of written English
NVQ Level 2 in Administration or equivalent

Experience

Essential criteria

Previous experience of carrying out general admin procedures in a reception / administrative / secretarial environment.
Experience of inputting accurate and timely data onto electronic systems

Desirable criteria

Previous experience of working in an NHS office environment
Experience in using computer programmes including health care IT systems.

Skills & Abilities

Essential criteria

• Excellent customer care skills.
• Excellent telephone manner.
• Ability to work under occasional pressure / stress

Here at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) we are dedicated to providing high quality care with compassion. We deliver many of the NHS services that are provided outside of hospital and in the community such as physical, mental health and specialist services.

We are a health and social care organisation, offering a wide range of services, including:

Integrated physical and mental health services for adults and older people;
Specialist mental health and learning disability services;
Children and young people’s mental health services;
Children’s community services in Peterborough;
Social care;
Ground-breaking research

We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. For further information about our positive equality, diversity and Inclusion work, please visit https://www.cpft.nhs.uk/equalityanddiversity.

CPFT is looking to build upon its pool of temporary workers with Temporary Staffing Services (TSS). You will be asked at interview if you would be willing to register with TSS. This is an excellent opportunity for those looking to take on additional hours that are flexible around your personal circumstances.

Please be advised that in line with the WHO Health Workforce Support and Safeguards List, 2020 Cambridgeshire and Peterborough NHS Foundation Trust currently are unable to accept applications from overseas candidates whose country of residence is classed as a ‘Red List’ country.

If you are successful at interview you will be subject to pre-employment checks, including a DBS (if appropriate), references and Occupational Health. To ensure a smooth process please bring all identity documents to your interview. A list of required identity documents will be attached to your interview invitation.

All communications will be sent to you via TRAC Systems. By applying for this post you are agreeing to CPFT transferring the information contained in this application to TRAC. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system.

Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.