Job vacancy: Administrator for Older People Crisis Resolution & Home Treatment Team, Cambridgeshire and Peterborough NHS Foundation Trust, Cambridge

Job summary

Main area: Administrator for Older People Crisis Resolution & Home Treatment Team
Grade: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday to Friday 8.30 - 4.30)
Job ref: 310-OPAC-5341559-G

Employer: Cambridgeshire and Peterborough NHS Foundation Trust
Employer type: NHS
Site: Fulbourn Hospital
Town: Cambridge
Salary: £22,816 - £24,336 per annum, pro rota
Salary period: Yearly
Closing: 02/05/2024 23:59

Administrator for Older People Crisis Resolution & Home Treatment Team

Band 3

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for full details of responsibilities

Word processing of all forms of correspondence, reports and summaries that are required by the team.
Record information in the chosen software timely and accurately.
Deal with difficult callers in a calm and professional manner.
Attend and book rooms for team meetings, take, transcribe and distribute minutes on a weekly basis.
Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
Maintain filing in electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
Undertake training of new staff as directed by Line Manager and/or other managers.
To register referrals, maintain administration resulting from clinics, including appointment bookings and cancellations

Person specification

Education / Qualification

Essential criteria

• Educated to GCE/GCSE standard
• RSA stage II/NVQ Level 2 in Administration or equivalent
• Good command of written English

Experience

Essential criteria

• Experience of working in a busy and demanding office/customer facing environment
Experience of planning and organising own workload and of staff within own span of control
• Minute taking for regular team meetings, weekly and monthly

Desirable criteria

• Previous experience of working in an NHS office environment.
• Experience of supervising staff.

Skills & Abilities

Essential criteria

• Excellent customer care skills.
• Excellent standard of typing/audio skills using word processor (50wpm).
• Good IT skills (MS Office)
• Excellent telephone manner.
• Ability to work as part of a team.
• Friendly and approachable.

Desirable criteria

• Knowledge of medical terminology
• Knowledge of Data Protection Act
• Systmone/RIO/Mosaic/Swift/BigHand

Knowledge & Understanding

Essential criteria

• Understanding of confidentiality and the importance of maintaining confidentiality for patients.

Physical requirements

Essential criteria

• Ability to spend prolonged periods using a computer

Other

Essential criteria

• Recognise people’s right to privacy and dignity, treating every person with respect
• Willingness to be flexible in approach and attitude

Here at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) we are dedicated to providing high quality care with compassion. We deliver many of the NHS services that are provided outside of hospital and in the community such as physical, mental health and specialist services.

We are a health and social care organisation, offering a wide range of services, including:

Integrated physical and mental health services for adults and older people;
Specialist mental health and learning disability services;
Children and young people’s mental health services;
Children’s community services in Peterborough;
Social care;
Ground-breaking research

We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. For further information about our positive equality, diversity and Inclusion work, please visit https://www.cpft.nhs.uk/equalityanddiversity.

CPFT is looking to build upon its pool of temporary workers with Temporary Staffing Services (TSS). You will be asked at interview if you would be willing to register with TSS. This is an excellent opportunity for those looking to take on additional hours that are flexible around your personal circumstances.

Please be advised that in line with the WHO Health Workforce Support and Safeguards List, 2020 Cambridgeshire and Peterborough NHS Foundation Trust currently are unable to accept applications from overseas candidates whose country of residence is classed as a ‘Red List’ country.

If you are successful at interview you will be subject to pre-employment checks, including a DBS (if appropriate), references and Occupational Health. To ensure a smooth process please bring all identity documents to your interview. A list of required identity documents will be attached to your interview invitation.

All communications will be sent to you via TRAC Systems. By applying for this post you are agreeing to CPFT transferring the information contained in this application to TRAC. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system.

Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.