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Job summary

Main area
Adult & Specialist
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Mon - Fri 09:00 - 17:00)
Job ref
310-ASMH-6990124-C
Employer
Cambridgeshire and Peterborough NHS Foundation Trust
Employer type
NHS
Site
Cambridge
Town
Cambridge
Salary
£24,937 - £26,598 per annum pro rata
Salary period
Yearly
Closing
25/09/2025 23:59

Employer heading

Cambridgeshire and Peterborough NHS Foundation Trust logo

Administrator

Band 3

Job overview

We require an Administrator to work within NHS Cambridgeshire & Peterborough Talking Therapies, based in Cambridge.

If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community by supporting people with mental health or learning disability needs then we want to hear from you.

Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) provides integrated community and mental health, learning disability and social care services of the highest standard due to our continued commitment to quality and service improvement. We aim to support people of all ages to achieve the very best they can for their health and wellbeing. To ensure that we achieve this goal we look to recruit candidates of a high calibre that share our passion for delivering excellent service user care, research and education.

Main duties of the job

The post holder will be required to provide a comprehensive administrative service within the team, including word processing, organise clinics and associated appointments, maintain filing in both paper and electronic records and inputting and updating service user information.

As part of this role and if you meet the eligibility criteria there will be the opportunity to complete a Level 2, 3 or 4 Apprenticeship qualification. As part of the apprenticeship you will achieve a national recognised qualification and gain experience in administration in a health care setting.

An apprenticeship is a framework of qualifications made up of an NVQ, Technical Certificate and Functional Skills in Mathematics and English.  Undertaking an apprenticeship qualification is a great way to progress onto the next step on your career pathway.

Working for our organisation

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.

Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for full details of responsibilities.

  • Organise associated appointments for clinics, using appropriate brought forward systems to manage work.
  • Provide operational peer support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
  • Deal with staff and service user requests as and when required, and in accordance with Trust procedures.
  • First point of contact.
  • Managing team mailboxes and phone lines.
  • Processing team referrals.
  • Assessment booking.

Person specification

Education & Qualifications

Essential criteria
  • Educated to GCE/GCSE standard.
  • Good command of written English
  • RSA Stage II/NVQ Level 2 in Administration or equivalent.
Desirable criteria
  • NVQ Level 2 in Administration or equivalent.

Experience

Essential criteria
  • Experience of working in a busy and demanding office/customer facing environment.
  • Experience of planning and organising own workload and of staff within own span of control.
Desirable criteria
  • Previous experience of working in a NHS Office environment.
  • Experience in using computer programmes including health care IT systems

Skills & Abilities

Essential criteria
  • Excellent customer care / telephone skills
  • Good IT skills (MS Office).
  • Ability to adopt an appropriate style and method of communication and deal effectively with people.
  • Ability to work as part of a team
  • Ability to work on own initiative
  • Good organisational skills
Desirable criteria
  • Knowledge of Data Protection Act.

Knowledge & Understanding

Essential criteria
  • Clear understanding of confidentiality and the importance of maintaining confidentiality for patients.

Other requirements

Essential criteria
  • Ability to travel to other Trust sites, if required

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardNHS Employers Diversity and Inclusion PartnersVeteran AwareApprenticeships logoNo smoking policyAge positiveDisability confident leaderInvestors in PeopleDefence Employer Recognition Scheme (ERS) - BronzeImproving working livesMindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.NHS Rainbow badgePrince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthMenopause Workplace PledgeArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Lynn Patten
Job title
Admin Lead
Email address
[email protected]
Telephone number
01223 458888
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