Job vacancy: Administrator, Cambridgeshire and Peterborough NHS Foundation Trust, Cambridge

Job summary

Main area: Adult and Specialist Administration
Grade: Band 3
Contract: Permanent
Hours: Part time - 21 hours per week (shifts will be adjusted to suit the working hours of the service, between Monday to Friday 9am to 5pm)
Job ref: 310-ASMH-7794243

Employer: Cambridgeshire and Peterborough NHS Foundation Trust
Employer type: NHS
Site: Union House
Town: Cambridge
Salary: £24,937 - £26,598 per annum pro rata
Salary period: Yearly
Closing: Today at 23:59

Administrator

Band 3

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for full details of responsibilities.

1. Produce high-quality word-processed correspondence, reports, and summaries required by the team.
2. Undertake diary management for clinicians and/or managers as required.
3. Organise clinics and coordinate all associated appointments, using appropriate brought-forward systems to manage workload effectively.
4. Provide operational support to colleagues and supervise Band 2 administrative staff when required, as directed by the Line Manager.
5. Input and update service-user information and activity on computerised systems, ensuring accurate creation and maintenance of service-user notes in accordance with policy.
6. Maintain up-to-date filing systems—both electronic and paper—ensuring notes are tracked, received, and stored in line with Trust procedures.
7. Deliver excellent customer service by providing a professional and effective telephone service, taking accurate messages, and offering appropriate information and signposting.
8. Support the training and induction of new staff as directed by the Line Manager and/or other managers.
9. Provide cover for other members of the admin team during periods of absence and assist with their workload as required, undertaking any reasonable duties commensurate with the role.
10.Monitor and maintain stock levels of stationery and other resources, acting as an authorised requisitioner to ensure timely replenishment

Please note for this role you will need the ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict time deadlines.

Person specification

Education / Qualifications

Essential criteria

Educated to GCE/GCSE standard.
RSA Stage II/NVQ Level 2 in Administration or equivalent.
Good command of written English.

Experience

Essential criteria

Experience of working in a busy and demanding office/customer facing environment.
Experience of supporting a multi-disciplinary team.

Desirable criteria

Previous experience of working in an NHS Office environment.
Experience in using computer programmes including health care IT systems.

Skills & Abilities

Essential criteria

Excellent customer care skills.
Excellent standard of typing/audio skills (50wpm)
Ability to work on own initiative.
Ability to work under occasional pressure/stress.
Ability to work as part of a team.
Good listening skills.

Knowledge & Understanding

Essential criteria

Knowledge of Data Protection Act.
Clear understanding of confidentiality and the importance of maintaining confidentiality for patients.

Desirable criteria

Knowledge of medical terminology

Other

Desirable criteria

Ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict deadlines.

Here at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) we are dedicated to providing high quality care with compassion. We deliver many of the NHS services that are provided outside of hospital and in the community such as physical, mental health and specialist services.

We are a health and social care organisation, offering a wide range of services, including:

Integrated physical and mental health services for adults and older people;
Specialist mental health and learning disability services;
Children and young people’s mental health services;
Children’s community services in Peterborough;
Social care;
Ground-breaking research

We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. For further information about our positive equality, diversity and Inclusion work, please visit https://www.cpft.nhs.uk/equalityanddiversity.

CPFT is looking to build upon its pool of temporary workers with Temporary Staffing Services (TSS). You will be asked at interview if you would be willing to register with TSS. This is an excellent opportunity for those looking to take on additional hours that are flexible around your personal circumstances.

Please be advised that in line with the WHO Health Workforce Support and Safeguards List, 2020 Cambridgeshire and Peterborough NHS Foundation Trust currently are unable to accept applications from overseas candidates whose country of residence is classed as a ‘Red List’ country.

Applicants who require entry into the UK will be required to provide a valid police certificate from the relevant authority from each country (except the UK) where the applicant has been present for 12 months or more, 10 years before the date of visa application, while aged 18 or over.

If you are successful at interview you will be subject to pre-employment checks, including a DBS (if appropriate), references and Occupational Health. To ensure a smooth process please bring all identity documents to your interview. A list of required identity documents will be attached to your interview invitation.

All communications will be sent to you via TRAC Systems. By applying for this post you are agreeing to CPFT transferring the information contained in this application to TRAC. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system.