Job summary
- Main area
- Director of Operations
- Grade
- Band 9
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 310-MCORP-7244249
- Employer
- Cambridgeshire and Peterborough NHS Foundation Trust
- Employer type
- NHS
- Site
- Fulbourn Hospital, Elizabeth House
- Town
- Cambridge
- Salary
- £105,385 - £121,271 per annum pro rata
- Salary period
- Yearly
- Closing
- 18/06/2025 23:59
Employer heading
Director of Operational Performance & Delivery
Band 9
Job overview
The Director of Operational Performance & Delivery (DOPD) will play a key operational leadership role within the Trust, supporting the Chief Operating Officer in the oversight and management of operational performance, service delivery and productivity measures across the Trust's mental health and community services.
This role is responsible for ensuring the efficient and effective delivery of patient care, embedding best practices, and ensuring that the Trust’s operational objectives are met within the framework of safety, quality, performance and financial sustainability. Reporting directly to the COO, the post-holder will lead the coordination and oversight of performance, delivery and productivity to ensure that outcomes and KPI’s are improved and achieved across the Trust.
Main duties of the job
The DOPD will be responsible for overseeing a range of programmes of work, including patient flow, capacity management, waiting list management, productivity and supporting the development of neighbourhood models, while ensuring adherence to national standards and local priorities.
The DOPD will lead the further development of an Integrated Performance Report; to achieve this, the post-holder will perform a bridging role between operational, performance, improvement, finance, workforce and informatics to ensure the Trust can be assured that data is reported consistently and reliably from a clear, single source.
As a senior leader, the post-holder will model and promote the vision and values of the Trust both internally and externally and participate in the Trusts On-Call rota.
Working for our organisation
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Detailed job description and main responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
Operational Leadership
1. Deputise for the Chief Operating Officer in their absence and support the operational leadership across the Trust’s mental health and community services.
2. Support the COO in overseeing the day-to-day operations of services, ensuring that all areas deliver safe, high-quality, patient-centred care that achieves expected standards.
3. Work collaboratively with the Directorate Operations Directors to;
• Develop and implement performance and delivery strategies to improve service delivery and productivity, ensuring services are effective and efficient with high levels of productivity to meet strategic and operational goals.
• Develop and implement operational plans that align with the Trust's strategic objectives, with a focus on optimising resources, improving service access and quality.
• Drive service improvement initiatives aimed at improving patient outcomes and service efficiency.
4. If required provide direct, hands-on operational support to assist Directorates to react to immediate operational pressures that are affecting the Trust’s performance delivery.
5. Participate in the Director on call rota.
Service Delivery, Performance Management and Monitoring
1. Ensure that the operational delivery of mental health and community services meets national and local performance standards, including CQC regulations and NHS Key Performance Indicators (KPIs).
2. Monitor operational performance to ensure improved productivity, clinical outcomes, patient experience, and operational efficiency, addressing any underperformance with the Directorate Operations Directors and supporting the development improvement plans as required.
3. Develop and maintain systems to measure and improve operational performance, including waiting times, productivity, cost-effectiveness, clinical quality and service user experience.
4. Lead the further development of an integrated performance report to:
· Ensure it remains fit for purpose within the changing local and national NHs environment.
· Provide robust performance monitoring, management framework and reporting schedules that align the statutory performance standards to the organisational needs which will include operational performance, quality, workforce and financial data.
· Proactively assess any deviation from the standards and support Directorates to develop and implement robust remedial actions.
5. In partnership with the Information and Performance team provide regular reports and presentations regarding Trust performance to the Board and relevant sub committees, ensuring timely and accurate data is compliant with all national and local data reporting time- scales.
6. In collaboration with the Directorate Operations Directors oversee the management of patient flow across the Trust, ensuring timely access to services and safe transitions across the patient journey, reducing out of area placements.
7. Support Directorates to implement the Patient and Carer Race Equality Framework (PCREF).
Person specification
Education / Qualifications
Essential criteria
- Postgraduate management qualification at Master’s level or equivalent level of experience
Desirable criteria
- Programme and project management qualifications.
Experience
Essential criteria
- Extensive experience of running operational services at a senior management level
- Successful record of managing and implementing substantial service transformation and organisational change projects
- Significant experience of working with senior clinicians and multi professional teams in achieving service improvement.
- Experience with data analytics and reporting tools to assess service performance and productivity.
- Evidence of achieving targets and objectives within a challenging environment.
- Director of Operational Performance & Delivery
Desirable criteria
- Experience of planning and implementing long term strategy
- Experience of working closely with Commissioners to inform and implement policy initiatives.
Skills & Abilities & Knowledge
Essential criteria
- Strategic thinker with the ability to translate vision into actionable plans.
- Committed to improving the quality of care and service delivery in the mental health and community sectors.
- Ability to analyse, present and tailor complex data and information for a wide range of audiences.
- Ability to manage conflict and tension in a proactive and constructive manner.
- Able to communicate verbally and in writing to inform and influence, staff and stakeholders, including at Board level.
- Excellent communication, negotiation, and stakeholder management skills.
Qualities/Attributes
Essential criteria
- Resilient in dealing with a challenging environment and in the face of conflict.
- Commitment to team working and to the development, empowerment and engagement of staff.
- Clear and unequivocal focus on patients, service users, citizens.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Leah Coulter
- Job title
- Executive Assistant
- Email address
- [email protected]
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