Job summary
- Main area
- Director of Operations
- Grade
- Band 9
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 310-MASMH-7247009
- Employer
- Cambridgeshire and Peterborough NHS Foundation Trust
- Employer type
- NHS
- Site
- Elizabeth House
- Town
- Cambridge
- Salary
- £105,385 - £121,271 per annum pro rata
- Salary period
- Yearly
- Closing
- 25/06/2025 23:59
Employer heading
Operations Director - ASMH
Band 9
Job overview
This is an excellent opportunity for a senior, experienced, operational manager to further develop their strategic thinking and leadership skills as the Operations Director (OD) for the Adult and Specialists Mental Health Clinical Directorate at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT), working directly with the Chief Operating Officer.
Main duties of the job
This role is required to drive strategic developments in support of the NHS Long Term Plan, energise planned transformative changes for effective and efficient service delivery, and ensure that our staff are well supported to provide personalised care centred around our service users.
With significant existing senior management experience in a complex healthcare setting, the successful candidate will need a track record of delivering high quality clinical services, leading and managing service redesign and performance management.
We're looking for someone who demonstrates attention to detail, is adaptable, committed to the delivery of high quality care and is an active team player, politically astute and able to communicate at all levels. You will be a compassionate leader, who treats all colleagues, patients and service users with respect and be committed to equality, diversity and inclusion.
To arrange an informal conversation about the role, please contact Leah Coulter [[email protected]]
Working for our organisation
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
Be accountable for the performance management of ASMH.
Be responsible for the development and delivery of operational delivery plans within the Directorate.
Work alongside clinicians, engaging widely with a range of internal and external stakeholders to deliver optimal services for patients and other stakeholders.
Facilitate the design and development of clinical pathways.
Lead and support the planning, development and implementation of service transformation and improvement.
Participate in long term planning and strategic projects for CPFT to ensure ASMH services are considered and that there is long term sustainable model.
Promote a data driven approach and ensure sufficient and effective use of data to monitor performance and to satisfy internal and external reporting requirements.
Ensure there is proactive management of risk and co-ordination of all responses to patient complaints in a timely way.
Ensure that ASMH services meet the needs of the changing demography of the Cambridgeshire and Peterborough population, offer responsive, equal and equitable access to service users and offers equal and inclusive opportunities for the workforce.
There is a requirement to participate in CPFT’s Director on call rota.
Person specification
Education
Essential criteria
- Postgraduate management qualification at Master’s level or equivalent level of experience.
- Continuous management and personal development
Desirable criteria
- Programme and project management qualifications
Experience
Essential criteria
- Significant experience of managing operational services at a senior management level in a large, complex health care organisation. This would include sound working experience and knowledge of a number of management disciplines across Operations, Finance, HR and Governance
- Successful record of managing and implementing substantial service transformation and organisational change projects
- Significant experience of working with senior clinicians and multi professional teams in achieving service improvement.
- Experience of working at a senior managerial level within health or social care services
- Able to communicate verbally and in writing to inform and influence, staff and stakeholders.
- Ability to negotiate effective solutions and outcomes for staff and services.
- Able to organise own workload and that of the team to meet objectives and operate effectively.
Desirable criteria
- Experience of planning and implementing long term strategy.
- Experience of working closely with Commissioners to inform and implement policy initiatives.
Skills and Abilites
Essential criteria
- Ability to translate complex issues and problems into clearly articulated and understandable recommendations and plans.
- Ability to develop flexible and creative solutions to difficult problems and challenges
- Ability to use techniques such as option appraisal to underpin decision making.
- Ability to analyse, present and tailor complex data and information for a wide range of audiences.
- Excellent interpersonal skills in developing and maintaining effective, positive relationships with staff, colleagues and partners
- Motivating, coaching and developing individuals to achieve their potential.
Desirable criteria
- Programme and project management.
Knowledge and Understanding
Essential criteria
- Knowledge of contracts and performance procedures.
- Knowledge of National policy and standards of governance.
- Knowledge of NHS and local Government strategies, policies and plans, in particular those linked with mental health services
- Current knowledge of best practice gained through personal research.
Desirable criteria
- Knowledge of local statutory planning frameworks
Physical Requirements
Essential criteria
- Frequent travel across region
- Occasional national travel
Other
Essential criteria
- Resilient in dealing with a challenging environment and in the face of conflict
- Willing and able to express opinions and views in corporate and partnership settings
- Proactive in supporting broader organisational goals and other members of the team
- Adaptable to change and constantly striving to improve and deliver high
Employer certification / accreditation badges
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Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Leah Coulter
- Job title
- Executive Assistant
- Email address
- [email protected]
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