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Job summary

Main area
Support Time and Recovery
Grade
Band 4
Contract
Permanent: Monday - Friday 9am - 5pm
Hours
Full time - 37.5 hours per week
Job ref
310-ASMH-7328636
Employer
Cambridgeshire and Peterborough NHS Foundation Trust
Employer type
NHS
Site
Chesterton Medical Centre
Town
Chesterton
Salary
£27,485 - £30,162 per annum, pro rata
Salary period
Yearly
Closing
17/08/2025 23:59

Employer heading

Cambridgeshire and Peterborough NHS Foundation Trust logo

Support Time and Recovery Worker

Band 4

Job overview

Our skilled Support, Time and Recovery (STR) workers focus on building strong, positive relationships with the people they support—and their families too. It’s all about trust, empathy, and creating a safe space for recovery to begin.

The successful applicant will not work alone. STR workers collaborate closely with our mental health nurses, social workers, psychiatrists, and other professionals to make sure care is truly holistic and tailored to each individual.

Helping people reconnect with their communities is a big part of the role. STR workers support individuals in overcoming loneliness and rebuilding their social lives.

For those facing challenges with drugs or alcohol, STR workers offer guidance, encouragement, and practical support on the road to recovery.

Sometimes, individuals may express distress through difficult behaviour. Our STR workers are trained to respond with patience, understanding, and strategies that help.

Whether it’s, self-directed support, joining a local group, volunteering, or just getting out and about, STR workers help people find meaningful ways to engage with their communities, housing, councils and health care services.

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Main duties of the job

To support service users with their recovery journeys through collaborative goal setting with a range of priority health and social needs under the supervision of a senior member of the team.

 Work with service users to facilitate access and engagement in a range of socially inclusive (including vocational) community based activities.

 Develop an alliance based upon collaboration and mutual respect and within appropriate and transparent boundaries.

 Help users gain access to resources to include benefits and welfare rights, using internal and external expertise as required.

 Help to identify early signs of relapse by monitoring the user’s progress, level of functioning and mental state and alert the appropriate staff involved in the individuals care.

Provide simple psychological interventions as required under the supervision of an appropriately qualified clinician.

Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence* and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria.

*DVLA have a number of reciprocal arrangements with overseas countries, for further information please visit the DVLA website

Working for our organisation

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.

To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.

Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.

Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process. 

For further information on CPFT, please visit our website at www.cpft.nhs.uk

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for full details of responsibilities

To support service users with their recovery journeys through collaborative goal setting with a range of priority health and social needs under the supervision of a senior member of the team. 

 Work with service users to facilitate access and engagement in a range of socially inclusive (including vocational) community based activities.

 Develop an alliance based upon collaboration and mutual respect and within appropriate and transparent boundaries.

Help users gain access to resources to include benefits and welfare rights, using internal and external expertise as required.

Help to identify early signs of relapse by monitoring the user’s progress, level of functioning and mental state and alert the appropriate staff involved in the individuals care.

Provide simple psychological interventions as required under the supervision of an appropriately qualified clinician.

Participate in regular planning and review meetings with the clinician supervising pieces of work and maintain quality and management of clinical caseload within supervision process (pieces of work may be supervised by more than one team member). 

Maintain adequate records as required by existing procedures, entering appropriate details on the service user’s case notes as necessary.

Attend and participate in wider team/care plan review meetings as appropriate.

Develop good working relationships and work collaboratively with other organizations that are able to help individuals achieve their goals, including vocational and educational providers, training providers, voluntary agencies, accommodation and financial services.

Participate in the on-going review of the STR workers role and contribute to the Trust-wide process.

Work flexibly as required by the individual and the Employer, which may require working out of ‘normal office hours’. To work using early intervention approaches and ethos.

To work using assertive outreach approaches and manage your diary appropriately. 

To support service users in using the self Directed Support system to meet care needs. Helping staff from other teams in using SDS and also Direct Payments.

Person specification

Education/Qualifications

Essential criteria
  • Evidence of GCSE’s grade A-C (including Maths and English – grades required)
  • The Full Care Certificate
  • Evidence of a Level 2 Health and Social care qualification
  • Evidence of an NVQ level 3 OR equivalent experience (grade required)
Desirable criteria
  • Evidence of Training in mental health or social care (grade required)

Experience

Essential criteria
  • Experience of working with people with mental health difficulties
  • Previous experience of working in a health or social care setting, either statutory or non-statutory service
  • Previous work with people suffering with serious mental distress
  • Previous experience of working in an Early Intervention for Psychosis service
Desirable criteria
  • Experience of working with service users in a community setting
  • Lived experience of mental health

Skills and Abilities

Essential criteria
  • Evidence of working as part of an MDT
  • Good written and verbal communication skills
  • Evidence of the ability to extend compassion and empathy for vulnerable people, advocating on their behalf as required.
  • Ability to present factual information and refer questions to others as appropriate
  • Basic understanding of the interface between health/social care/housing/education/criminal justice services and a commitment to overcoming potential barriers
Desirable criteria
  • A good working knowledge of the Self Directed Support system

Knowledge and understanding

Essential criteria
  • Good knowledge about psychosis and First Episode Psychosis
  • Good understanding of the difficulties faced by people experiencing mental health problems
  • Strong understanding of and commitment to recovery principles (including social inclusion and vocation)
  • An awareness of the principles of social inclusion

Physical requirements

Essential criteria
  • Ability to travel independently in the community.
  • Access to vehicle for the purposes, thereof
  • Clean full UK driver’s licence

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardNHS Employers Diversity and Inclusion PartnersVeteran AwareApprenticeships logoNo smoking policyAge positiveDisability confident leaderInvestors in PeopleDefence Employer Recognition Scheme (ERS) - BronzeImproving working livesMindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.NHS Rainbow badgePrince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthMenopause Workplace PledgeArmed Forces Covenant

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lorraine Bald
Job title
Operational Team Lead
Email address
[email protected]
Telephone number
01223 341510
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