Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (Wednesday to Friday)
- Job ref
- 310-OPAC-7010947-A
- Employer
- Cambridgeshire and Peterborough NHS Foundation Trust
- Employer type
- NHS
- Site
- Alan Conway Court, Fenland Admin Hub,
- Town
- Doddington
- Salary
- £24,937 - £26,598 per annum pro rata
- Salary period
- Yearly
- Closing
- 14/08/2025 23:59
Employer heading

Administrator
Band 3
Job overview
This is not a remote or hybrid working post - office based only. The applicant will be expected to work from the Fenland Admin Hub.
We are currently looking to recruit an enthusiastic and motivated part-time administrator to be part of a dynamic administration team. This
particular role is within the Older Peoples Mental Health Team and will be supporting the nurses, psychologists and psychiatrists.
The admin team strive to ensure the provision of a professional and competent service, as well as offering excellent customer care to patients,
families and colleagues. We aim to do so by ensuring professional leadership, excellent training and development opportunities for admin staff.
May involve driving to other base sites when necessary, therefore a valid UK driving licence and access to a vehicle is essential.
Main duties of the job
The post holder will be responsible for providing efficient, effective and timely administrative support for the mental health clinical team. Such
support will include liaison with partner agencies, patients, carers, external referrers, Trust staff and Admin colleagues to ensure effective
communication and administrative systems are maintained for the receipt and onward delivery of all referrals for all Divisions.
If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community by
supporting older people with mental health disability needs then we want to hear from you.
Working for our organisation
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Detailed job description and main responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
• Word processing of all forms of correspondence, reports and summaries that are required by the team.
• Manage all calls in a controlled and professional manner.
• Deal with difficult callers in a calm and professional manner.
• Maintain filing in electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and
receive notes in a timely manner.
• To register referrals, maintain administration resulting from clinics, including appointment bookings and cancellations.
• To provide operational support for clinical letters / correspondence using necessary computerised systems.
• To provide administrative support to clinical staff including consultant psychiatrists.
Person specification
Education/Qualifications
Essential criteria
- Educated to GCE/GCSE standard.
- RSA stage II/NVQ Level 2 in Administration or equivalent
- Good command of written English.
Experience
Essential criteria
- Experience of working in a busy and demanding office/customer facing environment
- Experience of planning and organising own workload and of staff within own span of control.
- Ability to type up accurate interpretations of minutes
- Experience of supporting a multi-disciplinary team
Desirable criteria
- Previous experience of working in a call handling environment
- Previous experience of working in an NHS office environment
- Experience of supervising staff
Skills & Abilities
Essential criteria
- Good IT skills (MS Office)
- Ability to adopt an appropriate style and method of communication and deal effectively with people
- Ability to work under occasional pressure/stress.
- Ability to work as part of a team.
- Good organisational skills.
- Ability to work on own initiative.
- Ability to deal with typing letters which may contain distressing information.
Desirable criteria
- Knowledge of medical terminology.
- Knowledge of Data Protection Act.
- Systmone/RIO/Mosaic/Swift/BigHand
Knowledge & Understanding
Essential criteria
- Understanding of confidentiality and the importance of maintaining confidentiality for patients.
Physical Requirements
Essential criteria
- Ability to spend prolonged periods using a computer
Other
Essential criteria
- Positive approach to older people
- Recognise people’s right to privacy and dignity, treating every person with respect
- Willingness to embrace integrated model and new ways of working
- Willingness to be flexible in approach and attitude
- May be required to travel and work between teams, where necessary
Documents to download
Further details / informal visits contact
- Name
- Catherine Law
- Job title
- Senior Administrator
- Email address
- [email protected]
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