Job overview

The Head of Managed Care Records provides senior leadership &  strategic oversight role of the development, alignment & future direction of managed integrated care records across Central East.

The role provides leadership & expert guidance in relation to Strategic Digital initiatives, balancing national policy & priorities with those of the ICB & the evidence-based needs of its population.  The role effectively collaborates & influences a wide variety of senior leaders across providers, commissioners, local authorities, primary care, VCSE partners & neighbouring systems to agree a shared strategic vision, priorities & operating model. The post holder ensures commissioning decisions are informed by appropriate skills & specialist advice, particularly when shaping new digital pathways & models of care. 

They will ensure analogue-to-digital transformation is embedded in line with the 10-Year Health Plan, aligning investment so digital-first, integrated, patient-centred services are commissioned at scale through effective governance, assurance and oversight.                                                                                                                                  

The postholder will oversee the strategic direction of care records, to acknowledge the ICB’s role in shaping these important elements of our future managed care strategy. Delivery will remain a provider responsibility, & is not an ICB function. 

Main duties of the job

The Head of Service plays a senior leadership role within the Integrated Care Board (ICB) and across system partners, supporting the Deputy Director of Strategic Digital Transformation and wider leadership team to deliver the organisation’s strategic and operational objectives, with extensive communication skills with a wide variety of stakeholders. This is a key position with responsibility for leading the delivery of defined programmes and services, requiring a balance of operational management, system collaboration, and specialist strategic contribution, resulting in highly complex plans and communications. The purpose includes:

• To lead, manage, and coordinate a portfolio of services or programmes, ensuring effective delivery against agreed priorities.
• To support the Deputy Director and Director in implementing ICB and system strategies that improve outcomes, quality, and efficiency.
• To provide visible and inclusive leadership, promoting a culture of collaboration, improvement, and accountability across teams and partners, communicating and engaging effectively with a wide variety of stakeholders and teams, including highly complex and sensitive information, and responding to scrutiny of plans.
• To contribute to system integration and transformation by working across organisational boundaries and supporting the development of sustainable, person-centred services.

Working for our organisation

We are committed to promoting equal opportunities to achieve equity of access, experience and outcomes and to recognising and valuing people’s differences. We are passionate about creating an inclusive workplace that promotes and values diversity; we see this as a strength and part of our founding mission, values and behaviours. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers patient outcomes.

We are committed to creating the best place to work, where your contribution is valued, your wellbeing is supported and all our colleagues can reach their full potential. We welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of their protected characteristic. We work to ensure that our recruitment processes are as inclusive as possible to everyone, including making adjustments for people who have a disability or long-term condition and support with the recruitment process for people with lived experience.

We are happy to discuss flexible working options for all roles.

We operate a Carer friendly working environment that is supportive and inclusive. We actively encourage Carers to self-identify themselves.

We are a Disability Confident Employer and commit to shortlisting suitable applicants who meet the essential criteria for an interview. Please inform us of any adjustments you may require.